Job Requisition ID: 56149

Opening Date: 05/20/2026
Closing Date: 06/03/2026
Agency: Department of Human Services
Class Title: OFFICE ASSOCIATE - 30015
Skill Option: Keyboarding
Bilingual Option: None
Salary: Anticipated Salary (Effective 7/1/26) $4,144-$5,429/month ($49,728-$65,148/year)
Job Type: Salaried
Category: Full Time
County: Jackson
Number of Vacancies: 1
Bargaining Unit Code: RC014 Clerical Employees, AFSCME
Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Under direction, serves as a receptionist in a local office in the Division of Family & Community Services, Department of Human Services (DHS). Performs a variety of difficult and responsible clerical functions and assistance including filing, keyboarding, record processing, secretarial and general office support.

Essential Functions

Keyboards and prepares a wide variety of complex memos, reports, and correspondence involving medical, technical, and legal terminology and routine forms, travel vouchers, customer forms, form letters, cards, and records.
Prepares and maintains complex, highly specialized files or forms, reports, supplies, brochures, and records.
Serves as backup receptionist, answers telephone and transfers call, retrieves messages from local office general voice mail box and distributes to staff.
Opens, sorts, and distributes incoming mail.
Serves as timekeeper for assigned staff, prepares, and maintains time and attendance records and reports.
Assists in issuing new or replacement LINK cards to customers, maintains records of card numbers issued or voided, completes computerized transactions to communicate activation of card to Electronic Benefits Transfer (EBT) contractor.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

Requires knowledge, skill, and mental development equivalent to completion of high school.
Requires two (2) years of office experience.
Requires ability to keyboard at 45 wpm.

Work Hours: Mon-Fri, 8:30am-5pm, 1 hour unpaid lunch.

Headquarter Location: 342 North St, Murphysboro, Illinois, 62966

Division of Family and Community Services

Region 5

Clerical

Jackson Office, Jackson County

Work County: Jackson

Agency Contact: DHS.HiringUnit@illinois.gov

Posting Group: Office & Administrative Support; Social Services

About the Agency:

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois employee, you will receive a robust benefit package that includes the following:

A Pension Program
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick days annually (Sick days carry over from year to year)
10-25 days of Paid Vacation time annually - (10 days in year one of employment)

Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)

13 Paid Holidays annually, 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
12 Weeks Paid Parental Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
Federal Public Service Loan Forgiveness Program eligibility
GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
5% Salary Differential for Bilingual Positions
Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

donotreply@SIL-P1.ns2cloud.com
systems@SIL-P1.ns2cloud.com

Learn more about this Employer on their Career Site