Access Associate-Senior

SUMMARY

As a Senior Access Associate, you lead in the management and guidance of team members to maintain Rochester Regional’s high-quality standards of customer care.

STATUS: Full Time             

LOCATION: WNY Plastic and Hand Surgery, 1561 Long Pond Road, Suite 133, Rochester, NY 14626        

DEPARTMENT: Faculty Practice 

SCHEDULE: Monday - Friday 8am - 4:30pm       

ATTRIBUTES

• Three (3) years of related work experience in a healthcare or customer service setting preferred

• Ability to lead and take direction

• Basic computer skills

• Excellent customer service and communication skills

RESPONSIBILITIES

• Leadership. Provides knowledge, expertise and guidance to a team of access associates; assist in training new employees; serve as a resource to others in the resolution of complex issues  

• Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information

• Registration & Verification. Complete the registration process for patients and/or their representatives; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable

• Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.