CENTURY GOLF PARTNERS MANAGEMENT

POSITION SUMMARY

The Front Desk Associate serves as a company's first contact with guests and potential guests. The Front Desk Associate is responsible for providing exceptional guest service, answering telephone calls in a timely manner and in a professional tone. The Associate will possess current knowledge of the geographical area surrounding the Legends Resort. Have accessible information to offer guests on things to do in the Myrtle Beach area.

EXPERIENCE, EDUCATION AND SKILLS REQUIRED

Must have exceptional guest service skills.
Must have excellent written and oral communication skills, positive attitude and professional demeanor.
Ability to perform a wide variety of tasks during busy, sometimes stressful times.
Ability to work flexible hours, including weekends, holidays and evenings with a positive, enthusiastic outlook.
Must be a minimum of 18 years of age.
Ability to understand and effectively carry out oral and written instructions.
Must be organized, efficient and detail-oriented.
Must be financially responsible and able to accurately execute and maintain financial transactions and records.
Must have the ability to exercise good sound independent judgment in assessing situations and making decisions.
Ability to establish and maintain effective working relationships with fellow staff members and the public in a courteous and tactful manner.
Ability to work in a safe manner and be safety minded.
Possession of and ability to maintain a valid driver’s license.

ESSENTIAL RESPONSIBILITIES

To perform basic computer skills, navigating in word and excel documents.
To assist in daily paperwork.
To possess the ability to make room keys.
To make room assignments.
To assist in resolving any guest issues.
To audit guest transactions.
To multi task during daily duties.
Must have local knowledge of the Myrtle Beach Area
Must be current with family events going on in the area.

PHYSICAL AND MENTAL DEMANDS

Ability to stand for long periods of time may be required.

TYPICAL WORKING CONDITIONS

The Front Desk Associate is assigned to the front desk during business hours of operation.

SPECIAL EQUIPMENT

Office equipment
Telephone
Fax Machine
Computer

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