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Job Duties
This is a full-time position which will work alongside the assigned Community Management team to provide administrative support and assistance to assigned partner communities. Employee will be expected to utilize critical thinking and problem-solving skills to provide valuable assistance with managing the day-to-day administrative and community service obligations.
Responsibilities
- Assist community managers with administrative support tasks
- Maintain community websites
- Distribute community communication pieces (email blasts, etc.)
- Review violation reports, send letters, and prepare hearing packets
- Respond to elevated homeowner inquiries
- Assist with completing community action items
- Act as a backup when the community manager is out of the office.
- Facilitate the sharing of community information to the CSM team.
- Assist with overflow ticket requests during high-volume periods.
- Attend board meetings & annual meetings as needed.
- Serve as a phone support back-up to the Community Manager, handling homeowner and board member inquiries with professionalism and clarity.
- Provide responsive and informed communication to Board Members and Managers, ensuring follow-through on action items during periods of high volume or CSM absence.
Education and Requirements
- Excellent organizational & time management skills
- Excellent verbal and written communication skills
- Strong critical thinking & problem solving skills
- Strong verbal communication skills and the ability to manage a high volume of calls, requiring multitasking and sound judgment.
- Microsoft Office skills required (Outlook, Word, Excel, etc.)
- Strong PC skills
- Team-focused mentality
- 1 to 2 years HOA experience preferred
- High School Diploma required
Benefits
- Full Insurance package
- Generous PTO offering
- 401K matching options
- Team-oriented service group
- Family-owned and operated company
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