Parts Manager

Description

Parts Manager – RV Dealership

A Parts Manager keeps the entire service department moving. RVs are complex machines with dozens of systems—electrical, plumbing, chassis, appliances—and technicians can’t work without the right parts at the right time. This job description reflects the full scope of what a strong Parts Manager handles daily.

Position Overview

The Parts Manager oversees all parts operations within the RV dealership, including inventory management, vendor relations, parts ordering, retail sales, and coordination with service technicians. This role ensures accurate stock levels, timely procurement, organized storage, and exceptional customer support for both internal and external parts needs.

Key Responsibilities

• Inventory Management — Maintain accurate stock levels, perform regular cycle counts, manage reorder points, and ensure parts are properly labeled, stored, and tracked.
• Parts Ordering & Procurement — Source OEM and aftermarket parts, negotiate pricing, place orders, track shipments, and resolve backorders or supplier issues.
• Vendor & Manufacturer Relations — Build strong relationships with suppliers, manage warranty parts processes, and stay updated on product changes or recalls.
• Service Department Support — Work closely with technicians and service advisors to identify needed parts, verify compatibility, and ensure timely delivery to work bays.
• Retail Parts Sales — Assist walk-in customers, provide product knowledge, upsell accessories, and maintain a clean, organized retail parts area.
• Pricing & Invoicing — Set retail and internal pricing, manage markups, process invoices, and ensure accurate billing for service jobs.
• Team Leadership — Train and supervise parts staff, assign daily tasks, maintain workflow efficiency, and uphold dealership policies.
• Reporting & Compliance — Generate inventory reports, track parts usage, manage returns, and ensure compliance with safety and environmental regulations.

Preferred Experience

• Prior experience in RV, automotive, marine, or powersports parts management
• Familiarity with warranty parts processing
• Experience supervising or training staff

Requirements

Required Skills & Qualifications

• Technical Knowledge of RV systems, OEM parts, accessories, and aftermarket components
• Strong organizational skills and ability to manage high-volume inventory
• Proficiency with DMS/parts management software (Lightspeed, IDS, CDK, etc.)
• Excellent communication and customer service abilities
• Ability to lift 40–50 lbs and work in warehouse/shop environments