Energy Administrative Assistant

The position of Administrative Assistant is of great significance to Valley Wide Cooperative.  A person in this position is accountable for maintaining a complete, accurate, and systematic set of records of all financial transactions carried on by the cooperative.  A person in this position maintains operational performance with the utmost concentration and dedication and must be well versed in the standard operating procedures of the company. 

JOB SUMMARY:

These are the basic requirements of the position and must be performed competently. 

• Maintain an in-depth knowledge of Valley Wide’s services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service.   

• Address a high volume of incoming calls.  Ensuring customer service quality, efficiency, and accuracy for all call transactions.   
• Responsible for utilizing a proactive sales approach with every customer interaction to uncover additional sales and service opportunities.   
• Responsible for establishing new accounts and maintain the accuracy of customer account data and related information.   
• Follow up on new customer installations to ensure complete customer satisfaction.    
• Investigate and resolve customer questions and concerns efficiently and compassionately.  Resolving all customer complaints in a friendly and tactful manner.   
• Assist in managing customer retention activities by ensuring customer needs are being met.       
• Maintain sales and inventory records. 
• Ensure all customer interactions are consistently and accurately maintained in the system.   
• Process daily delivery and service orders, respond to work order issues in a courteous manner.   
• Responsible for records on customer sales and field reports. 
• Enforce and adhere to the company credit policy. 
• Ability to take full responsibility from start to finish. 
• Responsibly for maintaining company and customer confidentiality. 
• Contributes to team effort by accomplishing related results as needed. 
• Perform other duties as assigned.  

ESSENTIAL JOB QUALIFICATIONS/PREREQUISITES: 

• High school diploma or GED required. 
• Customer service experience preferred.   
• Previous experience in bookkeeping and/or related position preferred.  
• Must have a current working knowledge of computer programs.   
• Must have strong communication skills; ability to communicate in appropriate, professional manner with managers, supervisors, employees, customers, vendors and general public.  
• Must be able to make appropriate decisions and execute them according to policy.  
• Must maintain appropriate and expected levels of customer service throughout the store. 
• Must have ability to determine order of need and task priority based on level of importance. 
• Must have a manager focus in all interactions and exhibit strong critical thinking/ problem solving skills. 
• Must exhibit a professional and positive image.