Prepares and serves beverages to guests and servers in a timely, efficient, friendly, and professional manner. Follows standard recipes for traditional cocktails and specialty drinks while ensuring high-quality service and guest satisfaction.
Duties & Responsibilities
Primary Responsibilities / Essential Functions
- Prepare beverages for guests and servers according to standard recipes, maintaining proper portion control.
- Deliver a fun, high-energy guest experience while maintaining professionalism and service standards.
- Maintain bar setup daily, including stocking liquor, beer, wine, mixers, garnishes, condiments, and glassware. Open and close the bar per standard procedures.
- Describe and recommend wines, beers, and spirits; upsell food and beverage items to maximize profitability.
- Accurately handle cash, credit cards, room charges, and other transactions in accordance with company policies. Balance bank and calculate tip-outs at end of shift.
- Follow all food safety, sanitation, alcohol service (TIPS), and health department regulations.
- Adhere to all safety policies, including wearing non-slip, oil-resistant shoes and proper use of Personal Protective Equipment (PPE).
- Maintain compliance with OSHA standards, HAZMAT program, and MSDS requirements.
- Report to work on time and as scheduled; regular attendance is essential.
Other Responsibilities / Support Functions
- Maintain cleanliness of the bar area, including clearing glassware, disposing of waste, and wiping surfaces.
- Ensure alcohol is not served to minors or intoxicated guests; notify management of any issues.
- Conduct opening and closing inventory; complete requisitions and required paperwork.
- Report unsafe conditions, maintenance needs, or accidents to management.
- Resolve guest concerns within scope of authority; escalate when necessary.
- Notify supervisor or Security of unusual events, missing items, or suspected theft.
Note: This job description is not all-inclusive. Duties may be modified as needed to meet business needs.
Qualifications
- Minimum 2 years of bartending experience, preferably in a hotel or resort environment.
- Strong knowledge of food and beverage preparation, service standards, and guest relations.
- Extensive knowledge of wine, beer, spirits, and cocktail preparation.
- Strong communication, interpersonal, and guest service skills.
- Ability to handle confidential information with discretion and maintain professionalism.
- Basic math skills (addition, subtraction, multiplication, division).
- Ability to operate POS systems and related technology.
- Strong attention to detail and multitasking ability.
- Ability to read, write, and communicate effectively in English.
- Flexible schedule, including weekends, holidays, and varied shifts.
- Must be at least 21 years of age.
- Must obtain/maintain TIPS® certification and a valid Food Handler’s Card.
- Knowledge of applicable alcohol service laws and health regulations.
- Maintain professional appearance and demeanor.
Physical Demands & Work Environment
- Frequent standing and walking for extended periods.
- Ability to lift up to 50 lbs occasionally, 20 lbs frequently, and 10 lbs constantly.
- Frequent reaching, grasping, bending, stooping, kneeling, and crouching.
- Continuous verbal communication and active listening.
- Exposure to hot and cold environments, including kitchens and refrigeration areas.
- Work in noisy, fast-paced, and crowded environments.
- Exposure to cleaning chemicals, sharp objects, and potential slip hazards.
- Requires close visual acuity for tasks such as reading labels, IDs, and operating POS systems.
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