Lineservice Supervisor

SUMMARY OF RESPONSIBILITIES:

• Ongoing management of the relationship and communication within the Line Service teams in an effort to create cohesive relationships;
• Provide leadership support and direction to both Line Crew on a daily basis;
• Manage agreed upon accountabilities with direct reports & provide fair and impartial annual performance reviews;
• Coach and provide direction to employees to ensure consistent quality completion of responsibilities;
• Validate customer concerns, ensuring prompt correspondence and resolution;
• Establish and maintain positive rapport/ relationships with airport, vendors, and all other pertinent partners;
• Develop a full understanding of the Maintenance department’s general operations in the interest of maintaining effective relationships;
• Manage operational employees: scheduling, timekeeping, vacation and overtime requirements while maintaining budgeted allocations;
• Participate in base meetings, providing support and feedback to the base team;
• Ongoing facilitation of communication between, Line Crew, CSRs, & Maintenance teams to accelerate interconnected operations;
• Communicate to staff all information from various sources as required, such as: Corporate, HR, Finance, Sales and Skyservice Management to ensure any operational impacts are identified and actioned;
• Manage operational activities on the ramp and adjacent Aprons, in conjunction with the Airport Authority and neighboring tenants;
• Monitor and council Line Crew on any operational delays, investigate and follow up with corrective actions;
• Participate in information gathering for occurrence report investigations & closings;
• Ensure all facets of the operation comply with security, safety regulations and procedures;
• Liaise with Line Crew to ensure optimum ramp positioning and hangar stacking, always taking into account the space parameters in the assigned areas;
• Lead by example – perform duties in accordance with established policies and procedures while giving primary consideration to safety protocols;
• Other duties as assigned.

QUALIFICATIONS AND SKILLS REQUIRED:

• 5 – 7 years’ experience in a role in Lineservice including intimate knowledge of Aviation/ FBO or Commercial ramp experience.
• Strong knowledge of software programs related to the function.
• Superior customer service and interpersonal / relationship skills.
• Strong supervisory skills including ability to motivate, train, and retain.
• Collaborative attitude.
• Strong computer skills.
• Flexible to work additional hours and be on call as required as well as ability to work under pressure.
• Post-secondary education considered an asset.
• Professionalism and decision-making skills.

Benefits:

Our perks and benefits include but are not limited to:

• 401(k) plan with employer match;
• Health, dental and vision insurance;
• Life insurance;
• Paid time off.

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.