In-Room Dining & Pool Assistant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role

As the IRD and Pool Assistant manager you will plan, organize, direct and control the work of employees in the Resort’s In Room Dining and Pool Operations. Ensure maximum guest satisfaction through providing exceptional service and attention to guests and colleagues alike.

What you will do

• Train, evaluate, motivate, coach, and discipline all employees in the Hotel’s In-Room Dining and Pool Operations to ensure that established cultural and core standards are met; daily activities for the outlet operations. 

• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. 

• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner. 

• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. 

• Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments.

• Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.  

• Assist with the service of food to guests. 

• Assist in making dining reservations and seating of guests.

• Assist with the cleaning of operational areas, taking food orders

• Plate and prepare food items.  

• Perform other tasks or projects as assigned by management.

• Assists with responsibilities and duties in the absence of or due to heavy volume in other Food & Beverage areas when needed.

• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. 

• Work harmoniously and professionally with co-workers and supervisors. 

What you bring

• College degree preferably specializing in hotel/restaurant management or equivalent experience is required. 

• One to two years’ previous experience in a supervisory or assistant manager position in Food & Beverage (In-Room Dining/Restaurant/Pool). 

• Must of Food Handlers Permit and Responsible Beverage Service (RBS) Permit.

• Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.  

• Must be flexible with schedule- Able to work weekdays, weekends, holidays, evening/overnight shifts.

• Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.  Working knowledge is generally learned on-the-job.

• Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.

• Ability to multi-task in a high volume and demanding environment.

• Requires ability to operate computer equipment and other food & beverage computer systems.

• Strong problem solving skills, ability to handle difficult situations and guests.

• Requires reading, writing and oral proficiency in the English language.

 
What we offer: 

• Salary Range: $80,000- $83,000

• Competitive Salary, wages, and a comprehensive benefits package

• 8 weeks of New Parental Leave Pay after 1 year of employment

• Excellent Training and Development opportunities

• Employee Discount for stays at any Four Seasons worldwide

• Complimentary Employee Meals

• 401k Retirement Plans

Schedule & Hours:

• Full Time availability

• Flexible for early morning, mid-day, and evening shifts in order to support 24/7 operational business needs

To apply, please click on the “APPLY” button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF or Word format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding.

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com.

Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.