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Customer Service Representative /dispatcher

1-800-Plumber +Air of DuPage County
Posted 15 hours ago, valid for 17 days
Location

Naperville, IL, US

Salary

$15 - $20 per hour

Contract type

Full Time

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Sonic Summary

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  • We are seeking a motivated individual to perform various office duties, including answering and dispatching calls, basic accounting, and other responsibilities.
  • The position requires basic computer skills and a courteous demeanor to ensure a high-quality customer experience.
  • Candidates should have at least 1 year of relevant experience and must greet visitors, take inbound calls, and handle technician scheduling.
  • A clean background, ability to pass a drug test, reliable transportation, an active cell phone, and a valid driver's license are also required.
  • Salary for this position is competitive and commensurate with experience.
We are looking for a motivated individual to perform office duties. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position. 1-800-Plumber +Air is very customer focused in providing a high quality customer experience for each of our customers.
 
Requirements:
  • Have a courteous and pleasant demeanor
  • Greet visitors to the building
  • Perform clerical and mail processes
  • Take inbound calls being the first impression for the customer.
  • Utilize great communication skills to ensure the customer is satisfied and all needed information is received during the call.
  • Make sure the phone is answered by the 3rd ring using the approved greeting each time.
  • Technician Scheduling
  • Handles Invoice Process
  • Enable calls to answering service at end of day.
  • Additional duties as directed by owners/manager
 
Other requirements:
  • Clean Background
  • Pass Drug Test
  • Reliable Transportation
  • Active Cell Phone
  • Valid Driver’s License
 
 



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