Program Administrator - Claims Coordination - Full-Time

The Staff Pad has partnered with a leading roofing company in Chicago, IL, to hire a Program Administrator who will play a key role in coordinating insurance claims, supporting customers, and keeping projects moving efficiently from assignment through completion

This is an excellent opportunity for a customer-focused, organized professional who thrives in a fast-paced environment and enjoys coordinating with customers, insurance carriers, inspectors, estimators, and internal teams

Schedule: Full-Time | Monday–Friday, 10:00 AM–7:00 PM

Compensation:

• Pay Structure: $36,000 salary + 1.25% of contract value upon job invoice
  
• Estimated Income: $65,000–$100,000
  

What You’ll Do

Customer Contact & Experience

• Respond to new claim assignments within one hour with warmth, clarity, and professionalism
  
• Set clear expectations and introduce customers to the company’s process and value
  
• Provide proactive communication throughout the customer journey
  
• Anticipate customer needs and resolve concerns promptly
  
• Create a positive customer experience through empathetic listening, clear communication, and consistent follow-through
  

Claims Coordination & Documentation

• Coordinate inspections by assigning inspectors and estimators as needed
  
• Ensure insurance-formatted estimates are completed and delivered within 72 hours
  
• Maintain complete and accurate customer records in the CRM
  
• Document communications, notes, files, timelines, approvals, and other claim-related information
  
• Coordinate effectively with internal teams and external partners
  

Customer Satisfaction & Issue Resolution

• Monitor customer satisfaction throughout the claims process
  
• Address concerns quickly and minimize delays or friction
  
• Build customer trust through responsive, professional service
  
• Represent the company’s values by making every interaction easy, helpful, and people-focused
  

Compliance & Performance

• Follow carrier requirements, insurance processes, documentation standards, and internal policies
  
• Maintain accurate and timely claim documentation
  
• Meet performance goals related to responsiveness, conversion, customer satisfaction, documentation accuracy, and cycle time
  

What We’re Looking For

• Customer service or administrative experience in roofing, construction, insurance, or claims
  
• Strong organizational, time-management, written and verbal communication skills
  
• Ability to manage multiple claims and priorities in a fast-paced environment
  
• Attention to detail, documentation accuracy, customer focus and problem-solving skills
  
• Ability to work effectively with customers, carriers, inspectors, estimators, and internal teams
  
• Comfortable working toward performance and productivity goals
  

If you’re a customer-focused, organized professional who thrives in a fast-paced environment and wants to make a meaningful impact, we encourage you to apply today!