In a R&D/Tech Support position at NI Services CNC switching team, you will be responsible for the support of 5ESS Int’l and NAR versions of the product. You will work closely with other technical support engineers on the team to ensure optimal problem-solving environment for our customers. This role plays a vital part in delivering Level 2, 3, and 4 technical support as well as R&D services to our contracted customers.

You will be responsible for receiving escalation support requests in the delivery of Care services. You will be working with highly experienced and knowledgeable team members. To thrive in this role, you will need to possess strong communication and interpersonal skills to interact with customers and various stakeholders. The work environment at NI Services CNC is fast-paced, innovative, and collaborative. You will have the opportunity to implement company-wide processes, contributing to the growth and success of the organization.

Some of our benefits in US:

Corporate Retirement Savings Plan
Health and dental benefits
Short-term disability, and long-term disability
Life insurance, and AD&D – Company paid 2x base pay
Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
Paid time off for holidays and Vacation
Employee Stock Purchase Plan
Tuition Assistance Plan
Adoption assistance
Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

Learn more about this Employer on their Career Site

Technical Support Specialist- 5ESS Switching