Branch Operations Manager

Job Description Summary

Job Description

Essential Duties and Responsibilities:

· Performs back-up for all operational functions as required by workloads and absences.

· Works directly with home office personnel to coordinate branch-home office workflow.

· Completes self-audit of branch procedures.

· Assists Branch Manager with confidential matters and compliance visits and replies.

· Assists Branch Manager with controlling expenses and operating at peak efficiencies.

· Oversees ordering of supplies, purchase orders and postage usage.

· Maintains accounting of branch petty cash.

· May review branch invoices and operating statements.

· Researches and resolves complex problems relating to client accounts and inquiries.

· Assists Branch Manager in disseminating information at regular branch meetings.

· Coordinate rent, facility, office maintenance and cleaning/security issues.

· Recruits, selects, orients, trains and supervises branch operations associates.

· In conjunction with the Branch Manager conducts ongoing performance management, scheduled

performance appraisals and salary reviews of operations associates, and maintains branch

associate files.

· Reviews daily work of operations associates.

· Evaluates workload and responsibilities of support staff to determine necessary assignment

changes to maintain efficient workflow.

· Ensures daily staffing levels and cross-training is adequate.

· Coordinates registrations, continuing education, licensing, etc. of branch personnel.

· Performs other duties and responsibilities as assigned. May perform some Branch Manager

duties.

Knowledge Of:

· Company policies and procedures and industry rules and regulations.

· Investment concepts, practices and procedures used in the securities industry.

· Financial markets and products.

· Human resource management principles and practices.

Ability To:

· Operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.

· Handle stressful situations and lead others in providing a high level of customer service in a calm

and professional manner, constantly projecting a Service 1st attitude.

· Project a professional and pleasant appearance and demeanor to work with clients; utilize tact

and diplomacy in dealing with customers in a deadline-driven environment.

· Employ good analytical skills to be able to research account information and resolve problems.

· Establish and communicate clear directions and priorities.

· Utilize good interpersonal and verbal and written communication skills to deal with clients,

financial advisors, support staff and home office personnel.

· Establish and maintain a respected position of leadership to influence, motivate and persuade

others to achieve desired outcomes.

· Effectively organize, manage, track and complete multiple detailed tasks and assignments with

frequently changing priorities and deadlines in a fast-paced work environment.

· Work independently, under minimal supervision.

Education/Previous Experience:

· Bachelor’s degree (B.A.) from four-year college or university in related field and three (3) years experience in the financial services industry, preferably including related operational management and supervisory experience.

· OR ~

· An equivalent combination of experience, education, and/or training as approved by Human

Resources.

Licenses/Certifications:

· SIE required provided that an exemption or grandfathering cannot be applied.

· Series 7, 9 & 10 required.

· Series 63, 65 and/or 66 as required by state.

· Ability to obtain additional securities and advisory state registrations if required by state.

Travel Required:

Yes, 10 % of the Time

Education

Work Experience

Certifications

Salary Range

Travel

Workstyle

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 

We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.