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Overview:
The Golf Shop Assistant Manager position is responsible for assisting the professional staff with daily transactions, customer service and supervisory duties.
Essential Duties & Responsibilities:
- Establish, support and maintain collaborative efforts with internal and external customers and organizations.
- Maintain proper phone protocol.
- Collect appropriate fees.
- Reserve tee times.
- Verify Naperville Park District residency.
- Assist in general maintenance and cleanliness of clubhouse.
- Assist in presentation and sale of merchandise.
- Inform customers about daily information.
- Prepare daily closing paperwork.
- Open and close facilities.
- Assist other staff with special duties assigned by professional staff.
- Demonstrate and support park district customer service standards.
- Follow district and departmental safety, personnel, and administrative policies, procedures and ordinances.
Other Duties and Responsibilities:
- Perform job responsibilities of the player assistant/monitor pace of play.
- Perform job responsibilities of the cart/range attendant.
- Perform job responsibilities of the food service cashier.
Knowledge, Skills, and Abilities:
- Demonstrate excellent communication skills (i.e., professional ability to attend to customer needs).
- Ability to address complaints and resolve concerns as needed.
- Good computer skills in common software programs.
- Knowledge of the operations of golf course and facilities.
- Excellent cash handling skills.
Education and Experience:
- High school diploma or equivalent.
- CPR and AED certification required.
- Possession of, or ability to obtain, BASSETT certification within three (3) months of date of hire.
Special Considerations:
- Subject to modified/flexible work schedule during high volume work periods.
- Subject to both inside and outside environmental conditions.
- Occasional exposure to pesticides and exhaust fumes.
- Ability to lift light to medium weight (20-50 lbs.) objects.
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Benefits
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To be considered for this position, interested individuals must complete the online application accessible at
www.napervilleparks.org/employment. Materials submitted through mail, email, or fax will not be considered.
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