Customer Service Representative

1-800-Plumber +Air of DuPage County

Posted 24 days ago, valid for 21 days

Naperville, IL 60540, US

$18 - $25 per hour

Full Time

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Sonic Summary

1-800-Plumber +Air is seeking a motivated individual to perform various office duties, including answering and dispatching calls, basic accounting, and clerical tasks.
The position requires basic computer skills and a courteous demeanor to greet visitors and provide excellent customer service.
Candidates should possess great communication skills to ensure customer satisfaction and must answer calls by the third ring using an approved greeting.
Additional responsibilities include technician scheduling, handling the invoice process, and enabling calls to the answering service at the end of the day.
The job offers a competitive salary and requires a clean background, passing a drug test, reliable transportation, an active cell phone, and a valid driver's license.

Benefits:

Company parties
Competitive salary
Training & development

We are looking for a motivated individual to perform office duties. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position. 1-800-Plumber +Air is very customer focused in providing a high quality customer experience for each of our customers.

Requirements:

Have a courteous and pleasant demeanor
Greet visitors to the building
Perform clerical and mail processes
Take inbound calls being the first impression for the customer.
Utilize great communication skills to ensure the customer is satisfied and all needed information is received during the call.
Make sure the phone is answered by the 3rd ring using the approved greeting each time.
Technician Scheduling
Handles Invoice Process
Enable calls to answering service at end of day.
Additional duties as directed by owners/manager
Service Titan experience will be a big plus.

Other requirements:

Clean Background
Pass Drug Test
Reliable Transportation
Active Cell Phone
Valid Driver’s License

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