Program Manager, Full-time, Naples, FL

Program Manager

HBOT Only

NexGen Hyperbaric is a national leader in clinical hyperbaric oxygen therapy, offering innovative solutions to enhance healing, optimize performance, and promote long-term health. Its state-of-the-art mobile HBOT systems are designed to deliver medical-grade oxygen therapy on-site, meeting the needs of athletes, healthcare providers, and patients wherever they are. 

NexGen’s expertise and cutting-edge approach have led to partnerships with numerous professional sports organizations across major leagues. With a mission to improve recovery and wellness at the highest levels of competition, NexGen Hyperbaric is at the forefront of helping patients and athletes recover faster and thrive. 

Our Core Values:  

Compassion, Excellence, Passionate, Integrity, Dedication, Loyalty, Accountability, Enterprising.

Job Overview:

The Program Manager is responsible for the successful implementation, ongoing management, strategic growth, and day-to-day success of the Hyperbaric Program for their designated center. This includes responsibility for administering hyperbaric oxygen therapy, hyperbaric operations, personnel, reimbursement and off-label payments, marketing, and management.

What You’ll be Doing:

• Lead the Hyperbaric Program, ensuring compliance with company standards and regulatory bodies (e.g., Joint Commission, UHMS). 
• Responsible for safe and effective operation of the hyperbaric chambers and related support systems and equipment.
• Performs hyperbaric chamber and ancillary equipment operations and system maintenance as required.
• Serve as the center’s designated Safety Director.
• Oversee day-to-day operations, equipment, space, and supplies management.
• Run, process, and submit reports as required; making recommendations for continuous improvement. 
• Ensure all regulatory and compliance standards are met, including in-service training, staff competency at 90-days and annually, and staff certifications remain current.
• Manage staff, including but not limited to, staff schedule, handling performance evaluations, staff coaching &development, and disciplinary actions. 

• Organize regular staff meetings to ensure communication and operational efficiency.
• Ensure the accuracy and completeness of patient records, maintaining compliance with quality, safety, and certification standards. 
• Audit patient bills, review charges, process cash-pay payments, and support reimbursement efforts with payers.
• Collaborate with the company's revenue cycle team, ensuring timely and accurate charge entry and documentation.
• Conduct outreach to referral sources, schedule presentations, and track marketing efforts to drive patient volume and program growth.
• Support the center’s efforts to maximize program reimbursement, including holding staff and physicians accountable to ensure patient charts are accurate and signed daily.
• Tracks marketing efforts and census results against company goals established for each center.
• Consistently adheres to company and OSHA safety and compliance standards.
• Ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) by safeguarding patient information and maintaining the highest level of confidentiality standards.
• Will be responsible for participating in the onboarding and training of new team members. 
• Other duties as assigned.

Requirements for This Role:  

• High School Diploma or GED.
• Currently Licensed/Certified EMT, CNA, or CMA with state or national licensure/certification.
• Valid Driver's License with a positive driving history. A Chauffeur's License is required in some states.
• Current Basic Life Support (BLS) from an approved agency.
• 3+ years of hands-on experience in hyperbaric oxygen therapy is required.
• Knowledge of hyperbaric codes, standards, and safety regulations required.
• Basic knowledge of healthcare reimbursement and revenue cycle.

• Proven leadership experience and success are required.
• Strong verbal and written communication skills.
• Ability to treat others with compassion and patience.
• Ability to work in a fast-paced, team-oriented environment.
• Must possess excellent interpersonal skills.
• All required licenses/certifications are to be maintained by the employee throughout the duration of employment.
• All employees are required to comply with HIPAA policies and procedures.

Desired Qualifications for This Role:

• Associate's degree in business or health services preferred.
• Certified Hyperbaric Technician (CHT) or CHT-Admin Certification preferred.
• Completion of a Hyperbaric Safety Director Course preferred.
• Community HBOT education experience preferred.
• Management experience with direct reports preferred.
• Proficiency with Microsoft 365 tools, particularly SharePoint preferred. 

Travel:

This position may require light ground and/or air travel.

Physical Demands: