Technical Support Tier II

About Optivate:

Optivate is a leading provider of healthcare technology software solutions purpose-built for ophthalmologists and eye care specialists. The company's solutions, which include EMR, practice management, patient engagement, image management, and RCM and billing services are designed to streamline clinical documentation workflows and improve daily practice efficiencies for eye care professionals. 

Position Requirements:

• Candidate MUST demonstrate at LEAST 4 years of positive experience:
• Designing and Installing Microsoft Windows Server 2012/newer based systems
• Active Directory/Workgroup Authentication
• Network/Workstation/Server Best Practices
• Server Fault Tolerance Best Practices
• Server Backup Best Practices
• Group Policies
• Server and Workstation Troubleshooting/Maintenance
• WAN Infrastructures including VPN.
• Remote Desktop/Terminal Services
• Network Design/Troubleshooting/Maintenance
• Database Maintenance & Reporting
• Experience with Microsoft SQL server
• Effective Communication with Clients & End Users
• MCSE Certification or equivalent experience
• Bachelor's Degree or equivalent experience
• Exceptional Troubleshooting Skills

Nice to Have:

• Healthcare IT
• Hospital/Large Organization IT
• Healthcare EMR Software Implementation & Support
• Healthcare Interfacing & Imaging Standards (HL7, CCD, DICOM, IHE, XML, etc.)
• Interfacing with Medical Diagnostic Test Machines for Ophthalmology
• Custom Server/Workstation Building
• Client Facing Sales Experience
• Public Speaking
• Training/Education
• Virtualization Technologies such as HyperV and VMWare
• Citrix Presentation Server/Citrix Certifications
• Microsoft Fax Server
• Server Redundancy/Server Fail Technologies
• Server Farming
• DOS Command-Line Scripting (Batch Files)
• Cisco IOS
• Bilingual Spanish preferred not required.

What We Offer:

• Competitive base salary plus performance-based commissions
• Hybrid work model with flexibility and work-life balance
• Comprehensive benefits including medical, dental, vision, and 401(k)
• Generous paid time off and holiday schedule
• Opportunity to grow within a mission-driven and innovative healthcare tech company