Customer Success Technician

Purpose:

Designated specialist who has operational knowledge of our supported machines.  Resource for the Sales department when conducting machine startups and product demos.  Focuses on Machine Optimization and Training. 

Responsibilities: 

• Participates in Precision Ag Call Support.
• Location MTG terminal management.
• John Deere LEAD plot installation assistance.
• Conducts customer visits to drive engagement and sales of programs and services offered.
• Manage Precision Ag Subscriptions for assigned locations.
• Conducts customer visits and contacts to follow up on customer satisfaction.
• Leads customer Operations Center account creation and basic introductions.
• Educates customers and staff on proper machine operation and optimization.
• Plans and orchestrates Customer and Internal training events with team members.
• Assists Lead Agronomist with Operations Center training events.
• Provides training to technicians on new equipment and systems.
• Assists sales team in new product configuration and pricing.
• Assists in identifying Technical/Operational training needs or gaps by communicating with location Department Managers.
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Ensure that the company’s reputation and image in the community is consistent with company core values.
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge.
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities.
• Maintains a clean work area and performs work in a neat and orderly fashion.
• Follows all safety rules and regulations while performing work assignments.
• Maintains knowledge of John Deere and competitive products.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.

Experience, Education, Skills, and Knowledge:

• 1+ year experience in an agriculture-related role.
• Dealership sales, service, training, or other related work experience preferred.
• Proficient knowledge of electrical and wireless communication systems.
• Ability to operate with a solutions approach and identify existing/emerging customer needs.
• Ability to use standard desktop applications such as Microsoft Office and internet functions as well as dealer business systems.
• Solid organizational, interpersonal, analytical and communication skills.
• Ability to work flexible hours and travel to store locations and customers.
• Associate degree in Agronomy, Agriculture Business, or Agriculture Mechanization or equivalent experience required.
• Bachelor’s Degree in Agronomy, Agriculture Business, or Agriculture Mechanization preferred.
• Ability to work cooperatively in a team environment.
• Experience communicating effectively verbally and in writing.
• Valid driver’s license required; CDL (Commercial Driver’s License) and forklift license preferred. 

Additional Requirements:

• Ability to lift 50 pounds occasionally.
• Adequate toolset to perform job responsibilities required.
• Driving record that meets Employer’s insurance company requirements.