IT Support Lead

Description

Nashua, NH 

Greater Nashua Mental Health is seeking an IT Support Lead to oversee the day-to-day operations of the helpdesk and ensure a high level of technical support for staff. This role provides leadership and guidance to support team members, improves processes, and ensures timely resolution of technical issues. The IT Support Lead collaborates closely with IT staff and vendors to maintain reliable systems, support clinical applications, and enhance overall user experience. 

Key Responsibilities 

• Oversee daily IT helpdesk operations, ensuring timely resolution of support tickets. 
• Provide technical guidance and support to IT team members. 
• Establish and improve support processes and best practices. 
• Prioritize and manage high-impact or urgent technical issues. 
• Coordinate with vendors and internal teams to maintain and improve systems. 
• Maintain inventory of IT assets including computers, phones, and related equipment. 
• Support and maintain clinical systems, including EMR/EHR applications. 
• Respond to and resolve user support requests, escalating when needed. 
• Develop documentation, workflows, and training materials. 
• Provide training to staff on systems and applications. 
• Collaborate with IT team members to ensure coverage and operational continuity. 
• Perform additional duties and special projects as assigned. 

Qualifications 

• Bachelor’s degree in Information Technology or related field required. 
• 3–5 years of IT support or related experience. 
• 2–3 years of helpdesk or customer support experience preferred. 
• Strong knowledge of Windows environments, desktop support, and troubleshooting. 
• Experience supporting clinical or healthcare systems preferred. 
• Excellent customer service, communication, and interpersonal skills. 
• Ability to manage multiple priorities in a fast-paced environment. 
• Strong problem-solving skills and sound judgment. 
• Proficiency with Microsoft Office products. 
• Ability to work independently and collaboratively with a proactive approach. 

Why Work for Us 

We are looking for collaborative, curious individuals with a “can do” mentality to join our team of compassionate employees! We provide a stimulating work environment and offer competitive salaries and comprehensive benefits including: 

• Choice of 2 health insurance plans 
• Health Reimbursement Arrangement 
• Health Savings Account 
• Flexible Spending Account 
• Dental Insurance 
• Vision Insurance 
• Group Life and AD&D Insurance 
• Short and Long Term Disability 
• Accident & Critical Illness Insurance 
• 403(b) Retirement Plan with Agency Match 
• Employee Assistance Plan 
• Generous Earned Time Off 
• Paid Extended Sick Time 
• 10 Paid Holidays + your birthday! 
• Bereavement Leave 
• Tuition Reimbursement 
• Qualifying Employer for Public Service Loan Forgiveness 

Greater Nashua Mental Health is an Equal Opportunity Employer