Technical Project Manager

Description

POSITION SUMMARY

The Technical Project Manager (PM) will provide end-to-end support for Clearwater’s Managed Cloud and Managed Security Services. The PM is expected to provide advice and guidance, monitoring and assurance, advocacy and education with respect to programs/projects and their successful delivery.  

 

SPECIFIC JOB RESPONSIBILITIES

· Develop and maintain project plans, including resource allocation, timelines, and budgets

· Identify and report on risks to project schedule, budget, and quality of deliverables

· Track and report on progress relative to plan for SOC engagements

· Initiate projects and coordinate delivery of service engagements, including planning and leading internal transition calls and client kick-off calls, building projects in PSA, and ensuring plans are agreeable to client

· Develop and follow a project-close process to ensure data integrity and accuracy of reporting

· Proactively escalate potential client satisfaction issues, internal operational issues, and SOC team issues to senior leadership

· Regularly update projects in PSA, including status, milestone dates and knows issues and risks

· Collaborate with the Consulting organization to optimize client satisfaction of share clients and ensure bi-directional communication is occurring regarding engagements

· Support the development, communication, and presentation of SOC and Cloud metrics

· Serve as a main point of contact for clients, consultants, and contractors to help coordinate and manage SOC engagements

Perform other duties within the scope of the role as assigned.

Requirements

EXPERIENCE REQUIRED

· Minimum 5 years experience as a Technical Project Manager, focused on cybersecurity and cloud environments

· Experience working with senior management and well-versed in the practices and demands of progressive and evolving Service organizations

· Hands-on experience with ServiceNow is a plus

 

QUALIFICATIONS, SKILLS, & KNOWLEDGE

· Bachelor’s degree in Business, Computer Science, Information Technology, Cybersecurity or related field

· MBA degree in the above fields is preferred

· PMP or related Project Management certification is a plus

· Strong understanding of healthcare regulations, including HIPAA, HITRUST, and other compliance standards 

· Strong knowledge of Microsoft Azure Cloud and Managed Security Services

· Ability to analyze and solve problems, perform complex tasks, prioritize multiple projects and follow through

· Ability to make sound decisions in potentially time-sensitive and pressure situations

· Ability to embrace Clearwater’s CLEAR core values (Commitment to Client Success, Lead with Accountability, Integrity & Collaboration, Excellence in All That We Do, Advance Colleague Success, Respect & Transparency) and culture.  

PROFESSIONAL DEVELOPMENT EXPECTATIONS

· Continuously expand technical knowledge across project management methodologies and tools, staying current with emerging technologies relevant to the projects managed.

· Attend workshops, webinars, and courses focused on advanced project management skills, leadership development, and industry-specific technologies.

The base salary range for this role is $___122,000________ to $______144,000_____. Base salary is part of our total rewards package which also includes the opportunity for merit-based salary increases, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances and leaves provided in line with your work state. Our robust time-off policy includes flexible paid time off, 11 paid holidays, and paid sick time. Total compensation, including base salary to be offered, will depend on elements unique to each candidate, including applicable candidate experience, skills, education and other factors permitted by law.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of colleagues in the role. All colleagues may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Clearwater is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Clearwater/Redspin’s Recruiting team if you need any assistance completing any forms or to otherwise participating in the application process.

Mental/Physical Requirements: Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires the ability to use a personal computer for extended periods of time.