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About the role
Baristas are responsible for greeting guests of the cafe and hotel warmly and provide all visitors with the highest levels of customer service. Baristas will maintain knowledge of common coffee drinks and prepare the Cafe coffee menu to specification standards. Baristas will take food and beverage orders, prepare the order , assist guests with retail items, and complete all transactions in a timely manner and with warm hospitality. Baristas will also assist hotel guests with any requests or inquiries, including check in, recommendations to City attractions and points of interest.
What you'll do
- Maintain complete knowledge at all times of all hotel features/services, activities, and events. Responsible for ensuring all positions are knowledgeable all the same and able to engage/discuss with guests.
- Provide excellent customer service while maintaining a clean and attractive outlet for guest.
- Ensure orders are prepared in a timely manner and ensure accuracy of all orders
- Ensure tables and store front are always in a clean and presentable manner
- Inspect, plan and ensure that all materials, workspaces, and equipment are in complete readiness for service.
- Assist guests with reports of lost/stolen articles, following hotel policy.
- Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
- Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.
- Review status of assigned projects and daily assignments and any follow-up action with on-coming staff.
- Maintain complete knowledge of and comply with all department policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment ensure routine maintenance is in place.
- Anticipate guest needs, respond promptly to and acknowledge all guests, however busy and whatever time of the day.
- Maintain positive guest relations at all times and train staff to engage and upsell products and services.
- Resolve guest complaints and concerns to ensure guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Enforce all property opening and closing duties. Make adjustments to daily tasks and ensure communication with responsible staff.
- Adhere to payment, cash handling, and credit policies/procedures. Ensure appropriate discounts and employee discount policies are being adhered to.
- Ensure all products are properly secured, and systems are in place to prevent theft.
- Ensure daily cleanliness of Outlets, Kitchen and menus are maintained, including all fridges, freezers, equipment, and storage areas.
- Ensure all expired product is removed from inventory.
- Ensure retail is always stocked and looks presentable
- Attend any staff meeting for daily briefing and communicate to team
- Ensure all equipment is maintained and working with maintenance or 3rd party technician to ensure it running smoothly
Qualifications
- Previous barista experience preferred
- Must exhibit good judgment while performing under pressure.
- Must be dedicated to our goal of providing superior guest experiences.
- Must be computer literate in Microsoft Office and general computer usage.
Certifications & Licenses:
- Food Handler’s certification
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