Communications Coordinator

Title: Communications Specialist 

Purpose: The Communications Specialist is a dynamic and versatile storyteller who will craft engaging, accurate, and impactful content that elevates the voice of WeGo Public Transit. This role supports both internal and external communications, develops compelling newsletters, assists the Public Information Officer (PIO) with agency-wide messaging, and ensures all communications reflect our brand, values, and strategic objectives. The ideal candidate will have strong writing skills, a keen editorial eye, and the ability to adapt messaging for diverse audiences across multiple platforms.

Reports to: Communications Manager

Key Responsibilities

1. Content Development & Writing

• Write, edit, and produce engaging content for newsletters (internal and external), announcements, and campaigns
• Support the PIO in crafting, refining, and delivering clear, consistent messaging for the agency
• Review, proofread, and edit current messaging to ensure accuracy, clarity, and brand alignment
• Develop content for multiple channels, including email, print, website, and social media.
• Tailor communications to reach and resonate with varied audiences, from employees to community partners

2. Strategic Communications Support

• Collaborate with the Communications team to ensure all messaging supports agency goals
• Assist in preparing talking points, press materials, and stakeholder communications
• Provide editorial guidance to maintain brand voice, tone, and style consistency
• Monitor and evaluate communications for clarity, engagement, and impact

3. Internal Engagement

• Partner with departments to gather stories, updates, and information for internal communications
• Promote employee engagement through creative, informative, and inspiring messaging
• Support initiatives that foster a connected and informed workplace culture

4. Other Duties

• Assist with events, campaigns, and outreach efforts as needed
• Obtain estimates from printers and other specialty advertising companies and complete appropriate internal paperwork for purchase orders, processing invoices, etc. as needed
• Maintain confidentiality and handle sensitive information professionally
• Perform additional communications-related duties as assigned by management

Education & Experience:

• Bachelor’s degree in communications, Journalism, Public Relations, Marketing, or related field
• Minimum of three years of professional writing or editorial experience (preferably in a public-facing communications role)
• Experience with newsletter production and website content management systems
• Knowledge of AP Style and best practices in professional communications

Skills & Abilities:

• Exceptional writing, editing, and proofreading skills
• Strong organizational and time management abilities, with the capacity to manage multiple projects and deadlines
• Excellent interpersonal communication skills with the ability to collaborate across teams
• Attention to detail and commitment to producing high-quality, polished communications
• Proficiency in Microsoft Office Suite and various email distribution services; familiarity with design software (Adobe Creative Suite, Canva) a plus

Classification under Fair Labor Standards Act: Exempt