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37242, Nashville, TN
Customer complaints handler
Industrial Customer Service Representative

Industrial Customer Service Representative

Merchants Metals LLC

Posted 6 days ago, valid for a month

Nashville, TN 37242, US

Competitive

Full Time

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Sonic Summary

We are looking for an Industrial Customer Service Representative to join our team.
The role involves assisting customers with product and service information and supporting the sales department.
Candidates must have previous experience in an industrial setting, specifically in customer service or sales roles.
The ideal candidate should possess excellent communication skills and the ability to multitask effectively.
The salary for this position is competitive, and a minimum of 2 years of relevant experience is required.

Description

We are seeking an Industrial Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information. Assist our sales team department.

Schedule: 6 am-3 pm

Monday-Friday

Responsibilities:

Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services

Requirements

Qualifications:

Previous experience in an industrial setting as a customer service, sales, or other related fields is required.
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
ERP prior experience

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