Front Desk Receptionist

Job Title: Front Desk

Location: Nashville, TN (with occasional travel to satellite clinic)

Job Type: Full time

Job Description:
St. Thomas Rheumatology Consultants, one of the most respected rheumatology groups in the region, is seeking a Front desk receptionist to join our team. This position offers a fantastic opportunity to work with a caring and dedicated team in a reputable practice. 

The ideal candidate will be someone who puts patient care first, has a strong work ethic, and thrives in a fast-paced, dynamic environment.

Job Summary:
We are seeking a friendly, organized, and professional Front Desk Receptionist to join our medical office team. The ideal candidate will provide excellent customer service to patients, manage front office operations, and support providers and staff in delivering quality patient care.

Responsibilities

• Greet and check in patients in a courteous and professional manner
• Answer and direct phone calls promptly
• Schedule, confirm, and reschedule patient appointments
• Verify insurance information and collect co-pays/payments
• Maintain accurate patient records and update information in the system
• Handle patient inquiries and assist with forms and paperwork
• Manage incoming and outgoing correspondence, faxes, and emails
• Ensure the reception and waiting area remain clean and organized
• Follow HIPAA guidelines and maintain patient confidentiality
• Coordinate with medical staff regarding patient flow and scheduling needs

Qualifications

• High school diploma or equivalent required
• Previous receptionist or medical office experience
• Knowledge of medical terminology and insurance verification is a plus
• Strong communication and customer service skills
• Proficient in Microsoft Office and electronic medical record (EMR) systems
• Ability to multitask and work in a fast-paced environment
• Professional appearance and positive attitude

Skills

• Excellent organizational skills
• Attention to detail
• Strong phone etiquette
• Time management and multitasking abilities
• Team-oriented mindset

Work Environment

• Medical office or clinic setting
• Full-time opportunities available                                                                                                                                                
  Requirements
      •    Minimum of 1 year experience in a medical office or clinic required
      •    Knowledge of medical insurance plans, verification, and authorization processes required
      •    Strong communication and customer service skills and organizational skills
      •    Ability to multitask in a fast-paced environment and travel to satellite clinic when needed
      •    Experience with electronic medical records (EMR/EHR) systems preferred
      •    Professional appearance and dependable attendance
  -Experience with electronic medical records (EMR) is required; Nextgen experience is a plus

Schedule:

•  (Office hours are: Monday - Friday, 7:30 AM - 4:00 PM)

Position Offers:

• Competitive hourly pay: $19.00 - $22.00 per hour

• Outstanding opportunity to work with one of the best-known rheumatology groups in the region

• St. Thomas Rheumatology Consultants has been serving middle Tennessee and the surrounding areas for over 15 years, offering a work environment where professionalism and experience are both appreciated and rewarded

• Potential to start a long-term career with our team of dedicated professionals