Host/Hostess

Position Description:  

Through communication with Manager on Duty, the Hostess will greet and escort guests to tables in the restaurant. Answering the phone and taking reservations importing into the Open Table data base.

Work Performed:

1. Meet and greet guests as they arrive and escort them to their table and present menu
2. Maintain host desk and all menus tidy/ clean/ neat
3. Receive record and make any necessary arrangements for reservations and special functions in the restaurant.
4. Maintain an open line of communication between guests, management and other team members.
5. Observe all safety procedures during the execution of assigned duties.
6. Work efficiently as a team.

Physical Requirements:

1. Ability to sit, stand, reach, bend and stoop
2. Ability to lift and carry supplies and equipment up to 40 pounds.
3. Ability to work under pressure and deal with stressful situations

Required Experience:

1. Knowledge of restaurant operations service equipment and guest relations.
2. Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
3. Ability to move throughout a crowded room to seat guests.
4. Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.   This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.

Training & Experience:

Any combination of education, training and experience equivalent to graduation from high school that provides the required knowledge, skills and abilities.  Must maintain a neat, clean and well-groomed appearance (specific standards available). Full flexibility to accommodate varying schedules to reflect the business needs of the facility.

Required Education:  High School Diploma