Account Representative

About the Role

BMI is looking for an Account Representative to join our Licensing Customer Relations team. In this role, you’ll serve as a primary point of contact for our licensees—helping them understand their licenses, answering questions, and ensuring an exceptional customer experience that supports revenue growth and long‑term relationships.

This is a great opportunity for someone who enjoys customer engagement, problem‑solving, and relationship management in a fast‑paced, service‑oriented environment.

What You’ll Do

• Serve as a trusted partner to a portfolio of licensees, delivering high‑quality service and support
• Manage a caseload of customers while assisting with overflow and general inquiries via phone, email, chat, and text
• Educate customers on licensing requirements and update license terms as needed
• Identify opportunities to add or expand licensing for customers with multiple or growing locations
• Conduct outbound calls to existing and prospective customers (outbound activity may range from 10%–100% of your shift)
• Use CRM tools, call center applications, and customer portals to track interactions and resolve issues efficiently
• Collaborate with internal partners across Sales, Accounting, Collections, Verification, and Distribution to meet customer needs
• Support verification, research, and administrative tasks, including reporting and processing license fee schedules
• Contribute to projects and special initiatives as needed
• Support BMI’s core values and actively contribute to a culture of diversity, equity, and inclusion

What We’re Looking For

Education & Experience

• Bachelor’s degree or equivalent work experience
• 1+ year of experience in customer service, sales, and/or collections
• Contact center or high‑volume customer interaction experience preferred

Skills & Strengths

• Strong written and verbal communication skills with a customer‑focused mindset
• Ability to build rapport, handle objections, and navigate difficult conversations professionally
• Organized, detail‑oriented, and results‑driven with the ability to manage multiple priorities
• Self‑motivated and comfortable working independently in a fast‑paced environment
• Analytical and solution‑focused, with the ability to interpret customer needs and recommend next steps
• Collaborative team player who works well across functions
• Experience with CRM platforms (e.g., Salesforce) and proficiency with Microsoft Office

Work Environment & Physical Requirements

• Office‑based role in a standard professional setting
• Primarily seated work with regular phone and computer use
• Occasional movement of light materials (up to 10 lbs.)
• Regular, reliable attendance is required

Why Join BMI?

• Be part of an organization that supports creators and values music, innovation, and collaboration
• Work in a team‑oriented environment where your contributions directly impact customer satisfaction and revenue
• Opportunities to grow your skills in customer relations, licensing, and cross‑functional collaboration
• A culture that values inclusion, respect, and continuous improvement

BMI is an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.