Noelle serves as a gathering place for some of the city's most interesting voices and makers as it continues to contribute to the spirit that makes it so unique.

This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to lead the front desk to create distinctive experiences.

Requested Tasks

Select, onboard, train and cross-train all Front Office team members while assisting with ongoing development and holding team members accountable to performance and service standards
Enhance guest experiences by ensuring adherence to F.I.E.L.D. Guide standards
Resolve guest inquiries and/or concerns quickly, efficiently and courteously
Maintain open interdepartmental communication
Provide excellent customer service and address guest queries and/or concerns
Process cash or credit card payments and maintain a balanced account
Assist Management with scheduling needs as assigned
Monitor rooms throughout allotted shift time, ensuring accuracy
Oversee all public areas to ensure cleanliness
Conduct regular checks of service to identify any areas of improvement
Assume all front desk responsibilities if the Front Office Manager is disposed
Adhere to Makeready's Guiding Principles
Additional duties and assignments as assigned

Requested Capabilities

2-3 years of experience in a luxury hotel environment highly preferred
Excellent communication skills, approachable, personable and courteous
Strong organizational skills and attention to detail
Required to stand for long periods of time, able to walk, able to assist guests with baggage, packages, etc.
Must be able to lift objects weighing up to 50 pounds
Comfortable using hotel property management systems and operational platforms, including Opera, Alice, HotSOS, Birchstreet, Microsoft Office, and related technology systems
Flexible schedule availability including mornings, evenings, weekends, and holidays
Ability to effectively multitask, prioritize, and remain organized while handling multiple requests and projects in a fast-paced environment, maintaining professionalism and poise
Ability to problem-solve independently and exercise sound judgment
Adhere to Makeready & property policies and procedures as defined

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Learn more about this Employer on their Career Site

Assistant Front Office Manager