Director of Premium Operations, Bridgestone Arena

Delaware North Sportservice is hiring a Director of Premium Operations to join the team at Bridgestone Arena in Nashville, Tennessee. This role facilitates the overarching operational service strategy, hospitality, and execution by supporting new and existing operations while addressing operational challenges. The position will foster the partnerships between Sportservice and the client through identified opportunities to bring a continual evolution to our world class F&B offerings.

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Delaware North is the concessions and retail partner at Bridgestone Arena dating back to 1996. The multipurpose venue is home to the NHL's Nashville Predators. We manage concession outlets and four clubs, including an exclusive lounge offering an all-inclusive food and beverage experience.

• Execution of premium dining experiences to elevate guest expectations in select Sportservice locations
• Contribute to the development of the Sportservice Standards Playbook, outlining frameworks and actionable standards for premium hospitality
• Partner with VP of Premium Hospitality to implement strategic brand partnerships that enhance dining experiences within Sportservice
• Responsible for opening timelines and organizing necessary resources within new units in select Stadiums / Arenas
• Quality assurance assessments. Guest satisfaction and Review Tracker
• Multi-tasks several projects simultaneously
• Conduct unit trainings for the on-site staff
• Recommend, advocate, influence, and drive standards and guidelines for adoption and implementation of ServSafe, health standards, alcohol serving, front house operations, sustainability, and GreenPath

• Minimum of 5 years operational experience
• Extensive experience in restaurant operations, premium dining, F&B operations, and brand development
• Experience in a wide range of food and beverage environments such as quick service, fast casual, and fine dining
• Multi-unit opening experience preferred
• Prior experience in a guest service environment required
• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint; SharePoint experience is a plus
• Strong leadership, communication, and collaboration skills, with a proven track record of building relationships across teams
• Excellent written, verbal, presentation, training, and communication skills
• Excellent team management and organizational skills, including experience leading cross-functional teams and managing shared projects
• Ability to maintain a high energy level in a fast-paced environment while managing multiple priorities simultaneously
• Capable of performing specified procedures and following instructions
• Effective communication skills with the ability to interact professionally with guests and team members
• Attentive to detail and highly organized
• Ability to work events, including nights, weekends, and holidays as needed