Facilities Manager

THE ROLE  

The Facilities Manager leads the Facilities team in maintaining and improving every aspect of the venue; from the game system and entertainment technology to HVAC, electrical, plumbing, building systems, and grounds. 

This role is responsible for the team that makes the venue safe, functional, and visually excellent every day. The Facilities Manager owns hiring, scheduling, developing, and building a strong team, while managing department budgets, inventory, vendor relationships, and full regulatory compliance. 

As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons. 

WHAT YOU WILL DO 

Lead the Facilities Team 

•Coach, develop, and drive engagement with Facilities Team members and Porters 

•Ensure all team members are adequately trained, equipped, and held to a high standard 

•Delegate tasks clearly and follow up to ensure timely, quality completion 

•Build a team culture of pride, ownership, and proactive problem solving 

Manage Venue Maintenance and Operations 

•Oversee the maintenance, repair, and replacement of all equipment, systems, and infrastructure 

•Monitor the operation and proper use of all equipment, building systems, and technology 

•Manage use and inventory of spare parts, maintenance supplies, and equipment 

•Collaborate with the Operations team on building and grounds maintenance priorities 

Control Costs and Compliance 

•Control department budgets and spending with accountability for fiscal performance 

•Maintain all safety, health, and environmental policies and procedures 

•Ensure all city, county, state, and federal maintenance regulations are met 

•Maintain a clean driving record and manage vendor relationships effectively 

Uphold Safety and Standards 

•Proactively identify and address maintenance issues before they impact guests or team members 

•Ensure facilities standards support the overall guest experience 

•Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring 

CORE COMPETENCIES FOR SUCCESS 

Drives Results | Consistently achieving results, even under tough circumstances. 

•Pushes the Facilities team to deliver consistently excellent venue condition and maintenance outcomes 

•Maintains a track record of on-time, high-quality completion of maintenance and repair work 

•Fosters urgency in the team for resolving maintenance issues before they impact guests 

•Leads the team to persist and perform even when facing complex or high-priority repairs 

Ensures Accountability | Holding self and others accountable to meet commitments. 

•Monitors maintenance metrics and holds Team members accountable for quality and completion standards 

•Accepts responsibility for venue condition and takes decisive action when standards slip 

•Ensures full compliance with safety, health, and regulatory requirements at all times 

•Follows through on commitments to Operations leadership, vendors, and the broader team 

Plans and Aligns | Planning and prioritizing work to meet commitments aligned with organizational goals. 

•Creates realistic maintenance schedules with tasks sequenced for maximum efficiency 

•Anticipates and minimizes bottlenecks, delays, and equipment failures through proactive planning 

•Aligns Facilities priorities and work plans with the broader Operations team's needs 

•Balances preventive maintenance with reactive repair demands across a high-volume venue 

Build Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. 

•Coaches others on how to build effective maintenance teams and addresses performance gaps directly