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Description
A General Manager/Operator is responsible for running day to day operations for the entire restaurant. Responsible for the entire P&L. Responsible for staffing and recruitment. On the shift, General Manager/Operators will be expected to work all positions in the store, supporting both the front and back of house. High proficiency in all positions is expected.
DUTIES AND RESPONSIBILITIES
Service
? Providing excellent customer service during guests dining experience, from entry to the restaurant through departure and everything in between.
? Memorize the food and beverage menu at your location
? Can handle guest complaints in an efficient and effective manner
? Memorize steps of service for all FOH positions
? Standard bearer
? Able to work line positions to support team during the rush
Sanitation
? Maintain high food safety standards, including verification of temp checks, line checks, cooling logs, and other food safety materials
? Ability to complete internal health audits
? Maintain high cleanliness and quality standards in the entire restaurant
? Check food and equipment temperature to ensure food safety compliance
Leadership
? Can cover any position in the restaurant
? Provides direct, in the moment feedback to their team
? Ownership mentality
Admin
? Cash handling
? Data entry
? Able to properly receive and verify orders
? Follow checklists for opening and closing
? Responsible for all operating costs on the P&L
ATTITUDE
? Friendly
? Possess a sense of urgency
? Thoughtful
? Natural ability to connect with others quickly
? Intuitive
? Responsible
? Curious
? Sense of ownership
Requirements
QUALIFICATIONS
? Minimum
? Able to speak English
? Comfortable working with and leading a team
? Basic math knowledge
? Able to take constructive criticism
? Able to handle conflict with potential guest issues
? Ability to read and follow instructions
? Excellent verbal communication skills
? Comfortable with technology
? Able to multitask and prioritize on the fly
? Conflict resolution, both with guests and team members
? Preferred
? Can speak both English and Spanish
? Prior experience with Toast, R365 and/or Zenput
? Food Manager certification
? Any local certifications that are required in the store's jurisdiction
? Prior experience in a high volume, fast casual setting
PHYSICAL REQUIREMENTS
? Able to lift 25+ pounds
? Able to stand on their feet for 8 hours uninterrupted
? Able to be stationary for multiple hours at a time completing repetitive tasks
? Able to move quickly throughout the restaurant
? Able to access and navigate all areas of the restaurant
? Able to work in excessive heat and cold associated with the kitchen environment
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