Hotel Front Desk Supervisor

Schulte Hospitality Groupisseekingadynamic, service-orientedFront Office Supervisorto join our team!SHGis an organization whosesuccess is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do.We are passionatehotelierseager to add like-minded people to our rapidly growing team!

 

What'sin it for you?When you joinSHGyou'llbe part of ateam committed to an inclusive, employee-focused workplacethat isinvested in your development. We want you to feelengaged, empowered,and excited to grow with us.After all,webelieveour greatest and mostvaluable assetis our people!SHGprovidesa rewarding,fun and flexible workenvironment,excitingperks, an atmosphere designed to encourage and promotecareer growthwithin the companyand a robust benefit packageincluding,but not limited to:

 

Work Today, Get Paidtoday, withDaily Pay!

Free Telemedicineand Virtual Mental Health care accessfor All Associatesstartingday one!

Multiple Health Insurance and Life Insurance options

401kPlan + Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships+ more!

 

Our Company:Schulte Hospitality Groupisa division of Schulte Companies,a leadingthird-partymanagement company with deep, multi-generational experience in allfacetsof the hospitality industry. We are a diverse team of innovativehoteliersand restauranteursoperatingmore than200locationsacross 38states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle propertiesand restaurants.

 

JOB DUTIES AND RESPONSIBILITIES

• Provide the highest quality of service to the guest at all times.Anticipate and exceed guest expectations.  
• Assign specific duties to staff for efficient operation of department.  
• Assistin training new associates and cross-training existing associates.  
• Assistin interviewing and hiring new associates for the department.  
• Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.  
• Have a thorough knowledge of emergency procedures and ensure staffrespondsappropriatelyin the event ofan emergency. Assist Emergency ResponseTeamas necessary. Knowlocationand use of fire extinguishers.  
• Monitors daily status of rooms, rates, discountratesand packages.  
• Maintainscurrentlist of available rooms forwalksituations.  
• Coordinates blocking of rooms.  
• Checksprinted registration cardsagainstinformation on arrival report andrectifiesany discrepancies.  
• Ensuresprompt and courteous service to guests.  
• Pre-registersguests according to standards.  
• Completes and monitors employeeschedule.  
• MonitorsVIP arrivals.  
• NotifyMaintenanceDepartment of any maintenance issues.  
• Keeps track of rooms to ensureaccuratestatus and readiness for check-in.  
• Hires,coachesand disciplines direct reports Interacts positively and professionally with guests to resolve issues.  
• Demonstrate knowledge of EEO policy, Fair EmploymentPracticesand Fair Labor Standards Act. Promote a harassment free work environment.  
• Acts as Manager on Duty asrequired.  
• Work nights, weekends, andholidaysas necessary.  
• Perform various other duties as assigned to meet businessobjectives  

 

 

EDUCATIONAND EXPERIENCE

• In-depth knowledge of hotel Front Desk operations  
• Basic math skills  
• Ability to communicate effectively verbally and inwriting  
• Strong leadership skills  
• Ability to exceed expectations of guests and teammembers  
• Excellent time management skills  

 

 

KNOWLEDGE,SKILLSAND ABILITIES

• Ability to multi-task   
• Team player   
• Ability to exceed expectations ofguests  

 

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.This job description is only intended toprovidea general description of the benefits and compensation applicable to this position.Paid Time Off (PTO) is available for eligible associatesin accordance withtheCompany's Paid Time Off policy.Specific compensation and benefit details will be discussed during the interview process.

 

*Schulte Hospitality Groupis an Equal Opportunity Employer.