Job Location

Lifsey Building - Career Solutions

Job Summary:

The Life Coach supports the mission of Goodwill Industries of Middle Tennessee by serving as a connector between Career Navigators and external community resources. This role ensures clients receive the support they need to overcome substantial barriers such as housing, food insecurity, child care, transportation, and healthcare. By coordinating wraparound services, the Life Coach helps clients stabilize their lives, pursue training opportunities, and achieve sustainable employment.

The Life Coach will promote a positive work environment that celebrates our vision, mission and core values in every action and interaction with team members, donors, customers, management and people served.

Job Description

Essential Functions

Partner with Career Navigators to assess client needs and identify barriers impacting employment and long-term success.
Connect clients with community resources such as housing, food assistance, healthcare, transportation, and child care.
Build and maintain strong partnerships with external service providers and community organizations.
Advocate for clients by coordinating services and ensuring follow-through with referrals.
Maintain accurate records of client needs, services provided, and outcomes in alignment with Goodwill standards.
Assist in developing individualized service plans to complement career navigation strategies.
Provide encouragement, accountability, and guidance to clients as they work toward stability and self-sufficiency.
Promote Goodwill’s vision, mission, and core values in all interactions with clients, staff, donors, partners, and community stakeholders.
Other duties as assigned by management.

Minimum Qualifications

Required Skills

Education

Bachelor's degree in Social Work, Counseling, Human Services, or related field; or equivalent relevant experience.

Equivalent experience may be substituted for education requirements at a rate of two years of relevant experience for each year of required education.

Experience

Minimum of 2-3 years of experience in social services, case management, workforce development, or related field.
Experience working directly with individuals facing barriers such as poverty, homelessness, disability, or other socioeconomic challenges.

Knowledge / Skills

Demonstrated knowledge of community resources related to housing, food security, child care, healthcare, and financial assistance.
Strong communication, advocacy, and interpersonal skills.
Ability to work effectively with individuals from diverse backgrounds and with varying barriers to employment.
Organizational and time management skills to balance multiple clients and partnerships.
Proficiency in Microsoft Office Suite and case management software (or willingness to learn).

Preferred Education / Experience / Knowledge & Skills / Certifications & License

Experience providing case management, coaching, or supportive services in a nonprofit or workforce development setting.
Familiarity with trauma-informed care and motivational interviewing techniques.
Established relationships with local community organizations and service providers.
Bilingual or multilingual ability.

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