Office & Intake Administrator

Job DetailsJob Location: Tennessee - Nashville, TN 37211Position Type: Full TimeSalary Range: $20.00 - $21.00 HourlyBe the welcoming face of our organization and the first point of connection in each applicant’s journey—setting the tone with professionalism, warmth, and care. In this role, you’ll keep our front office running smoothly while guiding applicants through a thoughtful, detail-driven intake experience that truly makes an impact.   Education: Bachelor's Degree preferred but not required. High school diploma or GED required. Skills: Professional appearance is required for this position as it is often the very first impression one has of the ministry.  Excellent interpersonal skills required. Must be able to handle multiple phone lines in a professional and courteous manner while displaying patience and compassion.  Exceptional communication skills are required (written and verbal).  Must be dependable and able to work alone. Intermediate experience in Microsoft Word, Excel and Outlook.   In the Office & Intake Administrator position, you will be responsible for but not limited to the following:   Office Administrator Responsibilities: Answer phones in a professional manner and direct calls to appropriate staff Manage the Info email account, including replying to general inquiries and forwarding other inquiries to the appropriate staff. Receive visitors in a polite and courteous manner and notify the appropriate person or department of their arrival.  Customer service is of the utmost importance Schedule all corporate and Nashville home tours Intake Administrator Responsibilities: Provide administrative support for the Intake Department Complete daily courtesy calls and emails to new applicants and schedule their inquiry call. Complete a second courtesy call weekly for applicants who have not scheduled their inquiry call. Schedule Getting to Know You calls as requested by Intake staff Send encouragement cards by mail to applicants Manage the texting account to correspond weekly with active applicants, respond to any general inquiries, and forward additional inquiries to the appropriate staff. Additional duties as assigned.   Schedule: In Office Monday- Thursday 8:00 am- 5:00 pm, Remote Friday 8:00 am- 5:00 pm Compensation: $20-$21/hour Some of the benefits you will enjoy as an employee at Mercy Multiplied include: Health, vision, and dental benefits offered to full-time employees Life Insurance 401K benefits PTO, Holidays and generous bonus days at Christmas Business casual dress code Work-life balance Opportunities to exercise your faith working alongside a supportive team of believers Attend sessions led by dynamic Bible teachers and Christian speakers and authors brought in from all over the world When submitting your application, please do not copy/paste special characters such as commas, apostrophes, and backslashes as this is incompatible with our application system and might cause errors notifications and issues with completing applications. Please manually type special characters as needed and do not copy and paste. Mercy Multiplied exists to provide opportunities and resources for all to experience God’s unconditional love, forgiveness, and life-transforming power. Our Residential Program for young women ages 13–32 and Outpatient Counseling Program for women and men ages 13 and older are voluntary, biblically-based, and free of charge. Mercy’s Freedom Services equip men and women of all ages to live free, stay free, and help others find freedom in Christ. Office & Intake AdministratorAll positions at Mercy Multiplied require mature Christians with a dedicated work ethic. Mercy Multiplied only hires and employs individuals who live a lifestyle conducive to Christian principles. Only qualified candidates need apply (no phone calls please).