Office Manager

Office Manager

SERVPRO® of Belle Meade / West Nashville Each SERVPRO® franchise is independently owned and operated.

Why This Role Matters

The Office Manager is a key leadership partner within our organization-serving as the operational bridge between the office team, production team, financial partners, Human Resources, and senior leadership. This role ensures that systems, people, and processes stay aligned so the business can grow responsibly and sustainably.

This is not a "do-it-all-alone" role. Success here comes from strong partnership, coordination, and accountability.

This role sits on the operational leadership team and participates in key planning and performance discussions alongside senior leadership.

Leadership Expectations

This role is best suited for someone who enjoys building structure, improving systems, and holding teams accountable to high standards.

The Office Manager must be comfortable working alongside ownership and department leaders to solve operational challenges, improve processes, and ensure the office division runs with clarity and discipline.

You won't be expected to have every answer-but you will be expected to ask the right questions, surface issues early, and help drive solutions forward.

The right person for this role sees themselves not just as an administrator, but as an operator and leader who helps the entire organization function better.

Our Core Values (How You'll Show Up Every Day)

Built on Trust You ensure accuracy, visibility, and follow-through by partnering closely with financial and HR teams-creating confidence in operations, payroll inputs, and compliance.

A Place to Call Home You help build a professional, supportive office culture where people feel informed, respected, and set up for success.

Onward & Upward You monitor performance metrics, identify gaps, and collaborate with leadership to continuously improve office operations.

Stewardship You help protect the business by coordinating compliance, documentation, and financial controls-without operating in silos.

Master Where You Are You become the subject matter expert for office workflows, systems, and SERVPRO processes, knowing when to lead, partner, or escalate.

What You'll Be Responsible For

Office Leadership & Team Support

• Lead and support the office team (Reception/Dispatch, Job File Coordinators, Administrative Assistants, Accounting/HR support)
• Maintain a professional, organized, and service-driven office culture
• Coordinate interdepartmental communication between office, production, finance, and leadership
• Plan and facilitate monthly office meetings
• Ensure onboarding, training, and development plans are executed in partnership with HR

Financial Coordination & Oversight (Partnership-Based)

• Partner with the financial team to support accurate Accounts Payable, Accounts Receivable, and cash flow tracking
• Coordinate daily bookkeeping activities and verify accuracy
• Review and analyze financial reports (P&L, Balance Sheet, Cash Flow) alongside financial partners
• Support timely and accurate royalty reporting
• Monitor office-related Key Performance Metrics (KPMs) and communicate trends, risks, and opportunities

This role does not own accounting alone but is responsible for coordination, validation, and communication.

Payroll & HR Partnership

• Partner with Human Resources to support payroll accuracy, timekeeping verification, and compensation tracking
• Support staffing plans aligned with operational and budget needs
• Conduct office performance reviews and maintain employee documentation in collaboration with HR

Compliance & Risk Management

• Coordinate National Accounts compliance and maintain green-light status
• Manage subcontractor certifications, insurance, and required documentation
• Maintain local, state, and SERVPRO compliance requirements, including Storm Program documentation
• Support Preferred Vendor program participation and renewals
• Partner with leadership and HR to monitor safety, risk, and regulatory compliance

Planning & Continuous Improvement

• Support development and execution of the annual office division plan and budget
• Monitor progress toward goals and collaborate on adjustments as needed
• Act as a thought partner to ownership and senior leadership
• Serve as the Subject Matter Expert for office systems and processes

What We Offer (Because Great Leaders Deserve Support)

Health & Financial Wellness

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Competitive, salaried compensation based on experience
• Monthly Cell Phone Stipend to support work-related communication

Time to Recharge

• Paid Time Off (PTO)
• Paid Holidays

Growth & Development

• Professional development opportunities, including SERVPRO University courses, leadership training, and role-specific education
• Cross-functional exposure to finance, Human Resources, production, and executive leadership
• Opportunities to grow your scope, influence, and career as the company scales

Culture That Matters

• Leadership that values trust, clarity, and accountability
• A workplace guided by SERVPRO's core values
• A team that takes the work seriously-but not itself

What We're Looking For

Required

• Bachelor's degree OR equivalent operational leadership experience
• Strong organizational, leadership, and communication skills
• Proficiency in Microsoft Office and QuickBooks (or equivalent)
• Experience with DASH CRM (or equivalent)
• Experience coordinating across operations, finance, and HR

Preferred

• IICRC or Xactimate certifications (a plus, not a requirement)
• Restoration, construction, or service-industry experience
• Bilingual abilities

Work Schedule

• Full-time, salaried, non-exempt leadership role
• Monday–Friday, aligned with standard office operations
• Flexibility is expected based on business needs and priorities