Parking Assistant Manager - Nashville, TN

Position Summary:

The Assistant Commercial Parking Manager supports the Commercial Parking Manager with daily parking and mobility operations at a mixed-use development with multiple parking structures, surface lots, tenants, and event partners.

This position serves as the Manager on Duty (MOD) during assigned evening, weekend, and event shifts. Responsibilities include supporting event planning, supervising employees, coordinating traffic flow, addressing operational concerns, and ensuring guests, tenants, and event patrons receive a safe, professional, and well-organized parking experience.

Duties and Responsibilities

• Operations and Manager-on-Duty Support
• Serve as the on-site Manager on Duty during assigned evening, weekend, and event shifts.
• Address operational issues, guest concerns, staffing shortages, and employee performance matters in real time.
• Conduct regular inspections of parking garages, surface lots, and gated license plate recognition access points.
• Confirm that parking equipment, gates, signage, lighting, and traffic-control measures are functioning properly.
• Ensure parking areas remain clean, safe, organized, accessible, and properly staffed.
• follow emergency, incident-reporting, and escalation procedures.
• Document and promptly report safety, equipment, client, and operational concerns to the Commercial Parking Manager.

Event Planning and Execution

• Assist with planning and staffing parking operations for programmed events.
• Prepare employee schedules, staffing requirements, traffic plans, and parking assignments before each event.
• Serve as an on-site operational lead during assigned events.
• Direct traffic and support the safe, efficient movement of vehicles and pedestrians.
• Manage advance reservations, walk-up parking, access control, and parking availability.
• Coordinate event arrival and departure plans with venue personnel, tenants, security teams, and other event partners.
• Assist with signage, wayfinding, staging areas, and the activation of additional parking lots.
• Monitor event occupancy, revenue, staffing, incidents, and operational results.
• Provide post-event reports and recommendations to improve future operations.

Team Supervision and Guest Service

• Assist with recruiting, onboarding, training, scheduling, coaching, and supervising hourly employees.
• Communicate expectations regarding attendance, appearance, safety, customer service, and job performance.
• Provide employees with assignments, instructions, and operational updates.
• Monitor employee performance, provide coaching, and report disciplinary concerns to the Commercial Parking Manager.
• Maintain backup staffing plans for call-offs and unexpected increases in volume.
• Model calm, professional leadership during high-volume and high-pressure operations.
• Maintain a welcoming, service-focused environment for guests, tenants, clients, and event patrons.
• Respond professionally to parking questions, complaints, payment issues, and access concerns.
• Resolve concerns at the site level when possible and escalate serious or unresolved matters as appropriate.

Client, Vendor, and Property Coordination

• Serve as a secondary point of contact for tenants, clients, vendors, and event partners during assigned shifts.
• Represent PMC professionally in all interactions with clients, vendors, employees, and guests.
• Coordinate after-hours access and scheduling for maintenance teams, equipment vendors, sensor installers, and license plate recognition vendors.
• Communicate operational changes, equipment concerns, and service issues accurately and promptly.

Financial, Administrative, and Reporting Support

• Assist with monitoring daily and event parking revenue, payroll, staffing, labor expenses, and budget performance.
• Follow company procedures for cash handling, payment processing, and financial accountability.
• Review reports for missing information or discrepancies and notify the Commercial Parking Manager.
• Assist with employee timekeeping, schedule adjustments, and other administrative responsibilities.
• Provide updates regarding shift performance, event results, staffing needs, equipment issues, and property conditions.
• Complete required shift, incident, and event reports accurately and on time.
• Use a personal device when necessary for emergency, urgent operational, or event-related communication.

Knowledge, Skills, and Abilities

Education and Experience

• High school diploma or GED required.
• At least two years of supervisory or team-lead experience in parking, hospitality, retail, venue operations, events, transportation, or a similar customer-service environment preferred.
• Experience supervising employees during evening, weekend, event, or other high-volume operations preferred.
• Previous parking, traffic-management, or event-operations experience is helpful but not required.
• This position is well suited for an experienced supervisor ready to advance into an assistant manager role or an assistant manager from another service-focused industry seeking to transition into parking and mobility operations.

Certificates and Licenses

• Valid driver’s license and reliable transportation required.
• No special certifications are required.

Schedule Expectations

This position primarily provides evening, weekend, and event-night coverage. Event shifts may extend late into the evening.

The schedule will vary based on venue event calendars. Weekday daytime availability may also be required for training, planning, meetings, administrative responsibilities, and coordination with the Commercial Parking Manager. Regular and reliable attendance is an essential function of this position.

Work Environment and Physical Demands

Work is performed indoors and outdoors throughout parking garages, surface lots, and street-level access points. Regular exposure to heat, cold, humidity, rain, and other weather conditions should be expected.

Event operations may involve large crowds, loud environments, increased vehicle and pedestrian traffic, and rapidly changing operational needs.

The position requires extended periods of standing and walking and may occasionally require running. The employee must be able to lift and carry moderate weights and move throughout parking garages and surface lots. Close, distance, peripheral, and depth vision, along with the ability to adjust focus, are required to maintain situational awareness and support guest, employee, pedestrian, and vehicle safety..

Cell Phone Use:

Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Pay Transparency:

PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation and Benefits:

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employee at Will

Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Fair Labor Standards Act (FLSA):

This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

PMC is compliant with all state workman’s compensation laws.

Employee Leave:

PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement:

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance

Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.