Rooftop Host/Hostess

Job Description

Position: Restaurant Host/Hostess

Reports to: Restaurant General Manager

Job Overview

The Host/Hostess will greet and seat guests in the restaurant. Ensure that each guest is greeted with warm, friendly enthusiasm and seated at his/her table in the fastest possible time and, ensuring every guest will receive the fastest and the most courteous service at all times, and fair to all servers. May also assist in kitchen as food runner and expeditor to ensure all orders are prepared in a timely manner and according to menu and customer specifications.

Duties and Responsibilities

Your responsibilities are diverse in nature and include, but are not limited to:

• Maintain guest flow charts to track number of guests to each station and to track volume per hour.
• Ensure that the host/hostess stand has someone there to greet guests at all times.
• Ensure that the front of the restaurant is clean at all times.
• Check on every table to ensure that it is clean and fully set up, and that all silverware and glassware is spotless before any guests are seated at the table. In addition, check to ensure that all chairs are free of crumbs and that the carpet is spotless.
• Pitch in and help in service, whenever the need arises. Including food runner and expeditor tasks such as ensuring the kitchen puts out the dishes according to the ticket specifications and relaying orders from wait staff to the kitchen.

Qualifications and Requirements

• Guest-focused personality and with strong verbal communication skills
• Ability to meet standards of appearance
• Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel
• Self-starting individual
• Organized and able to work with a sense of urgency and seeking guest satisfaction
• Honest
• Can meet needs of guests satisfaction within company guidelines