Sales Supervisor

Department: Sales Execution – Coffee Service Division

Reports To: Sales Manager

Travel Required: up to 50%

Work Type: On site.

Why Join Community Coffee?

At Community Coffee, every cup tells a story. As America’s #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that’s as energizing as our coffee. Here, you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections.

Position Overview

As a Sales Supervisor, you will serve as a driving force and inspirational leader, guiding, developing, and empowering your sales team to achieve excellence. You will foster a high-performance, customer-focused culture by training, coaching, and supervising direct reports across assigned location(s). With a strong balance of strategic oversight and hands-on leadership, you will ensure sales goals are met, customer relationships are strengthened, and company objectives are consistently achieved.

Key Responsibilities

• Lead with purpose by supporting the Sales Manager in overseeing all aspects of location operations—including staffing, training, inventory management, finance, systems, and facilities—to drive revenue growth and exceed financial objectives.
• Champion accountability by analyzing and controlling expenditures, ensuring effective P&L management, and promoting fiscal responsibility.
• Inspire results by executing strategies that consistently achieve or surpass sales goals, KPIs, and customer satisfaction standards.
• Stay ahead of the market by leveraging up-to-date knowledge of customers, competitors, and industry trends to anticipate opportunities and deliver winning solutions.
• Drive collaboration and structure by supporting the Sales Manager with channel development, territory alignment, quotas, routing optimization, and overall sales distribution strategies.
• Empower performance by setting clear goals, reviewing sales data, and coaching the team to reach higher levels of achievement and growth.
• Foster relationships with key accounts—partnering with sales representatives on complex negotiations, securing long-term customer loyalty, and closing strategic deals.
• Cultivate talent by recruiting, developing, and retaining top performers while implementing succession planning to ensure long-term team and organizational success.
• Promote safety and accountability by modeling safe work practices, enforcing compliance, and ensuring team members meet all safety and operational standards.
• Act as a connector by collaborating with other departments to align sales initiatives with overall company objectives and strategy.
• Represent the brand at trade shows, association meetings, and community events, elevating the visibility and reputation of the company.
• Lead with integrity by carrying out supervisory responsibilities in accordance with company policies and applicable laws, while setting the standard for professionalism and ethical conduct.
• May be asked to perform additional duties, as necessary.

Position Requirements

• High school diploma or equivalent required.
  • Bachelor’s degree in related field preferred.
• 3 years of management or supervisory experience in a sales environment
• You must be at least 21 years of age with a valid driver’s license and an acceptable driving record. CDL is required for vehicles 26,000 lbs. or greater.
• DOT medical certification, COVID vaccination, and successful completion of a pre-employment physical required.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint) and handheld point-of-sale systems preferred.
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources

Foundational Competencies

• Builds Trust
• Continuous Learner
• Customer Centric
• Effective Communication
• Integrity
• Results Oriented

Additional Competencies

• Decision Making
• Cultivates Engagement
• Assembles Effective Teams
• Provides Guidance
• Business Acumen

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Frequently required to sit
• Occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hear.
• Regularly required to lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Field Sales Environment: While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles; The noise level in the work environment is usually moderate but may be moderately loud in warehouse areas.

Our Values

Champion People

Inspire Creativity

Wow Our Customers

Serve Our Communities

Win Together

Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.
 

Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant’s or employee’s race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law.  This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.