Senior Engineer, Service Delivery

Senior Engineer, Service Delivery

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities

Join us to do the best work of your career and make a profound social impact as a Senior Engineer on our Service Delivery Team in Memphis, Tennessee.

What you’ll achieve
As a Principal Engineer in Service Delivery, you'll collaborate with project leadership and other assigned resources to both support onsite customer requirements and milestones, as well as coordinate technical activities required for the service(s) delivery to ensure the technical solution meets contract specifications.

You’ll provide world-class delivery & residency support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives as well as become a trusted advisor to facilitate continuous improvement and avoid customer impact.

You will:

• Responsibilities include onsite Residency support and Regional Service Delivery assignments; Residency efforts include (but not limited to):  collaborating with the resident team, attending customer and project meetings, ensuring site administrative duties completed; assisting with daily/weekly queue/work assignments and assisting internal leadership as needed. Delivery efforts include supporting project assignments, ongoing development of skills as required and ensuring all administrative work completed promptly
• Develop and maintain direct customer and broader service delivery relationships; Coordinate activities with technical solution team members and peers (both onsite and remote members), to meet contract obligations
• Build and sustain effective communications with all stakeholders and cross-functional teams in an effort to maximize customer experience and relationships
• Proactively identify potential issues and drive resolution to avoid customer impact for continuous improvement; Assist in implementing delivery management process improvements; Identify opportunities for growth and innovation; Provide related reporting to all relevant stakeholders
• Support simplification and modernization of skills and processes

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

• Excellent organization, administrative and planning skills to oversee and efficiently implement program deliverable; Includes proficiency in Microsoft Outlook, Excel, Word, Teams and use of Slack (will be other internal tools used as well)
• Strong analytical, problem solving and negotiation experience with strong priority setting and delegation skills; proven ability to collaborate and utilize teamwork with direct peers, peer teams and other related business units
• Highly adept at communication with all levels of stakeholders; Includes excellent written and oral communication skills
• Maintain sense of urgency and accountability with all work, with an unquenchable desire to learn new technologies
• Role is focused on onsite daily residency work, as assigned by project leadership, and can span multiple customer locations.  Role also may include travel for customer project work and can be up to 75%, with 25% or more remote or onsite for an assigned customer; Travel is usually by vehicle, but some air travel is possible.  Normal business hours are the standard schedule, however schedules may be adjusted in different shifts as needed to support onsite customer work/duties.

Desirable Requirements:

• Typically requires 8+ years of related experience in a professional role with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience
• Experience within the IT industry providing support to large Customers

Compensation

Dell is committed to fair and equitable compensation practices.  The base salary range for this position is $82,620-$106,920

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits.  You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.