Service Manager

Becoming the leader in the fire and security industry takes talent—yours. We are hiring an experienced Service Manager - Fire Alarm in Nashville, TN, to join our best-of-the-best team as we drive the industry forward and pursue excellence in everything we do. If you’re up for the challenge, we want to hear from you!

At Koorsen, we don’t provide jobs; we provide careers. A career at Koorsen includes competitive pay, a great health package, an annual bonus program, life insurance, continuous learning offerings, 401k, paid holidays, generous PTO, tuition reimbursement, career growth opportunities, and much more.

Salary $50,000 - $90,000 depending on experience and certifications.

Responsibilities:

• Provide daily operational support for the department
• Supervisor and track the daily activities of the department
• Review all completed technician paperwork for accuracy and process following workflow guidelines
• Ensure all staff are up-to-date on safety, vendor, and required training and licensing
• Management time & attendance, paid time off, and payroll
• Coordinate staffing to cover assignments as needed, including on-call list, if required
• Develop your team and serve as a motivator and coach for each member
• Provide performance feedback timely using the company-approved platform
• Assist leadership with recruiting, interviewing, and onboarding new department staff
• Open willingness to continual learning
• Interact with customers, vendors, and co-workers in a professional manner
• Demonstrate an understanding of and follow all safety regulations and practices 
• Follow all Koorsen policies, procedures, and core values
• Any other duties deemed appropriate by management

Required:

• 3 - 5 years of Fire Life Safety experience 
• NICET 1 
• Relevant low-voltage electrical and mechanical experience
• Leadership skills: management experience 
• Must be organized and able to exercise effective time management skills to prioritize workload
• Must be able to source, understand, and interpret industry codes and standards
• Strong written and verbal communication skills
• Proficiency working in Microsoft Suite; Outlook, Word, Excel
• Must be able to meet state licensing requirements and vendor certifications
• Pass drug and background screenings
• Valid driver’s license

Physical Demands:

• Able to safely and effectively use general hand and power tools
• Lift and carry a minimum of 50 lbs.; push and pull greater than 50 lbs.
• Climb a ladder reaching a height of at least 12 feet and operate a man lift that may reach heights exceeding 40 feet to perform services
• Exposure to outside weather conditions, temperature changes, and loud noises
• Work in Confined Space environments
• While performing the duties of this job, the employee is required to talk or hear.  

Hiring Process (in addition to an interview):

1. New hires must complete the I-9 Verification form within 3 days of hire. This form is required by the U.S. Department of Justice and Immigration and Immigration and Naturalization Services. It is used to verify your identity and right to work in the United States. In addition, we verify employment eligibility via E-Verify. 
2. All Positions require background checks with criminal courts, state and county repositories of criminal records, and the Department of Motor Vehicles. 
3. A test for Evidence of Substance Abuse by urinalysis test is required if this application results in an offer of employment.

#TN