Billing Relationship Manager - National Accounting Center

The Role

• Serve as the primary contact for all billing-related matters, including escalations, for assigned IVDs.
• Develop and maintain strong relationships with stakeholders in the Corporate Risk & Broking (CRB) business sector.
• Ensure high levels of satisfaction with NAC services among retail offices and service centers through regular check-in calls.
• Provide feedback from offices to the Mumbai and Manila Billing Managers, including any recommendations for associate coaching.
• Conduct regular meetings with operation leaders within each IVD, via Teams or in person, when possible, to review upcoming large and complex billing renewals, address challenges, and explore opportunities.
• Travel to field offices, including Manila and Mumbai, as needed, to build and maintain relationships, resolve client issues, address client needs, and meetings with Operations Managers and other stakeholders.
• Organize and conduct pre-renewal meetings with CRB Client Service Team as needed to address any specialized client needs.
• Oversee the hiring, performance assessment, coaching, and, if necessary, the exit management of assigned Fee Specialist(s) within the US.
• Identify process inefficiencies and collaborate with Process Quality Managers to develop workshops or process improvements.
• Communicate with Mumbai and Manila leadership partners regarding issues related to billing associates.
• Efficiently handle critical billing activities as they pertain to monthly and quarterly closes.
• Perform additional tasks and projects as required.