Titans House Concierge - Part Time

At the Tennessee Titans, we’re dedicated to a winning culture, making a meaningful impact in our community, and creating moments that bring people together. We pursue excellence in everything we do and foster a culture of accountability, teamwork, and relentless commitment because we are dedicated to being a part of something bigger than ourselves.

What you’ll be doing

The Tennessee Titans are seeking a friendly, service-oriented individual to join the Client Services & Hospitality Team at the Tennessee Titans New Nissan Stadium Sales Center, Titans House. As a member of our team, you will help create a welcoming first impression and ultimately a memorable experience for all guests visiting Titans House. Ideal candidates will be personable, engaging and organized.

Key Responsibilities

• Oversee Titans House main point of entry, the foyer, welcoming all guests with a smile and friendly demeanor
• Execute administrative tasks such as coat checks and offering refreshments
• Communicate appointment arrivals and other messages to Titans House Sales Consultants
• Engage in warm conversation with guests, sharing excitement in the Titans House sales experience
• Maintain a friendly, personable disposition, ensuring a pleasant atmosphere
• Receive deliveries and direct other visitors as needed
• Maintain a clean and tidy workspace at all times
• Follow Titans House uniform policy, while also maintaining a professional and cohesive appearance at all times
• Perform various clerical tasks as needed (sorting, restocking, etc.)
• Communicate and escalate any maintenance, cleaning, operational needs
• Other duties as assigned by Premium Services Manager

What you’ll bring

Required Qualifications:

• Previous experience in customer services, front desk and/or hospitality industry
• Proficient computer skills and experience with Microsoft Office Suite
• Organized and detailed oriented
• Strong verbal and written communication skills

Preferred Qualifications:

• Bachelor's degree
• Excellent customer service skills
• Ability to project a professional and knowledgeable demeanor

Physical Requirements and Working Conditions:

• Work Environment: Office / Front desk
• Physical Requirements: Ability to sit or stand for extended periods of time; lift up to 15 lbs.
• Schedule: Flexible schedule and weekend availability, up to 29 hours per week