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Weāre People People. Are you?
Weāre Sonesta International Hotelsāthe 8th largest hotel company in the U.S. (and growing fast š).
With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means weāre everywhere our guests need us to be.
But hereās the thingāweāre not just in the business of hotels, weāre in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connectādelivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).
What this role is all about
What this role is all about
Are you a people person with a passion for hospitality? Every great stay starts with a great welcome. As a Guest Service Agent, youāll help create memorable guest experiences from the moment guests arrive through check-out ā delivering friendly, efficient, and personalized hospitality every step of the way.
This role is perfect for someone who loves connecting with people, thrives in a fast-paced hospitality environment, and enjoys balancing guest interaction with hotel operations. Youāll be a key part of the Front Office team, helping ensure guests feel welcomed, supported, and genuinely cared for throughout their stay.
If youāre upbeat, service-driven, and passionate about hospitality ā weād love to meet you.
What youāll be doing
What youāll doĀ
Welcome guests warmly and provide exceptional customer service during check-in, check-out, and throughout the guest stay.Ā
Assist guests with reservations, room assignments, billing inquiries, hotel information, and special requests.Ā
Process guest transactions, payments, and cash handling procedures accurately using PMSĀ (Property ManagementĀ System)Ā and POSĀ (Point of Sale)Ā computerĀ systems.Ā
Respond quickly and professionally to guest concerns, service requests, and guest recovery situations to ensure guest satisfaction.Ā
Maintain strong knowledge of hotel amenities, services, local attractions, promotions, and loyalty programs.Ā
Coordinate closely with Housekeeping, Engineering, Food & Beverage, and hotel leadership teams to support smooth hotel operations.Ā
Assist with room inventory management, upselling opportunities, and operational communication across departments.Ā
Maintain cleanliness, organization, and presentation standards across Front Desk and lobby areas.Ā
Follow hotel operational procedures, brand standards, safety guidelines, and guest service expectations at all times.Ā
Support VIP arrivals, group check-ins, and special guest experiences as needed.Ā
Any other dutiesĀ asĀ assigned.Ā
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The essentialsĀ
Previous hotel, Front Desk, hospitality, retail, restaurant, or customer service experience preferred.Ā
Strong communication, interpersonal, and guest service skills with a friendly and professional attitude.Ā
Ability to multitask and thrive in a fast-paced hospitality environment.Ā
Experience using PMS systems, reservations platforms, POS systems, and handling cash transactions preferred.Ā
Strong attention to detail, organization, and problem-solving skills.Ā
Positive, collaborative, and service-focused mindset.Ā
Ability to handle guest concerns professionally and create positive guest experiences.Ā
Flexible availability including mornings, evenings, weekends, holidays, and overnight shifts as needed.Ā
A passion for hospitality, teamwork, guest engagement, and creating memorable stays for every guest.Ā
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Anticipated Pay Range & Additional Job Information
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match (available the first day of the month after hire date)
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days (2 weeks of vacation, 6 sick days, 10 paid holidays per year)
- Free parking
- Free shift meal
- $60 Shoes for Crew credit per year
- Fun, family environment
- Sonesta Hotel Discounts (over 1,200 hotels world-wide)
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long-Term Disability Insurance
- Various Employee Perks and Discounts
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
How we reward you
At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.Ā
Hereās a snapshot of what we offer:Ā
- Medical, Dental & Vision InsuranceĀ Ā
- Health Savings Account (HSA) with Company MatchĀ Ā
- 401(k) Retirement Plan with Company MatchĀ Ā
- Paid Vacation & Sick TimeĀ Ā
- Paid Parental LeaveĀ Ā
- Company-Paid Life InsuranceĀ Ā
- Company-Paid Short-Term & Long-Term DisabilityĀ Ā
- Hospital Indemnity, Critical Illness & Accident InsuranceĀ Ā
- Educational AssistanceĀ Ā
- Sonesta Hotel Discounts (yes, youāll want to use these āļø)Ā Ā
- Additional Perks & Employee DiscountsĀ
Our Commitment to You
Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Before You Apply
To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.Ā
Learn more about this Employer on their Career Site
