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| Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner.  This position plays a fundamental role in the quality of service that is provided to our clients/passengers.  CSRs are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints.   In some locations CSR will also perform Station Attendant duties. | ||
| JOB SPECIFIC RESPONSIBILITIES: Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â PLEASE LIST BY ORDER OF IMPORTANCE | ||
| Provide an exceptional customer experience. | ||
| Call customers to advise about changes or cancellations of scheduled runs. | ||
| Respond to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service. | ||
| Responsible for cash management and compliance. | ||
| Operates cash register and/or credit card equipment. | ||
| Sells and processes ticket orders via telephone, internet, and over the counter. | ||
| Responsible for closing of the terminal including preparation of cash bank deposits, sales report and depositing in safe box. | ||
| Maintains a professional working relationship with partnering retail agencies. | ||
| Completion of required documentation for transactions made with partnering retail agencies. | ||
| Daily accurate reporting of tickets sold, and cash collected. | ||
| Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required. | ||
| Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see. | ||
| Utilize good judgment when confronted with the resolution of both internal and external conflict. | ||
| Responsible for   money transfer transactions | ||
| Assist customers with luggage ID tag and transfer to luggage compartment | ||
| Other duties as assigned. | ||
| EXPERIENCE: | ||
| Please indicate the type of experience required/preferred for the position | Required or Preferred: | |
| 1 year of job-related experience | preferred. | |
| Bilingual (Spanish/English) | required. | |
| EDUCATION: | ||
| Minimum Formal Education: | ||
| High school diploma or equivalent | required. | |
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