4502004

Job Code:4502004
Job Family/Function:45 – Information Technology\Software Solutions
FLSA:Exempt
Grade Ladder:MNPS Support Salaried
Pay Grade:MNPS.SCH012-S
Duration (days/year):260
Locations(s):Support Hub

We Are Team MNPS
Metro Schools is one of the largest and most diverse school districts in the United States. Our teachers and staff educate more than 80,000 students in Metro Nashville-Davidson County, preparing them to excel in higher education, work, and life. Our district implements some of the most innovative reform strategies in the nation. We seek to partner with highly effective, engaging teachers, teacher leaders and support staff with a passion for urban education and a go-getter spirit as we strive to become the highest-performing urban district in the nation. Whether you are a teacher, an administrator, or a potential support staff employee, if you want to make a difference, we want to hear from you.

Job Summary

Executes activities related to the implementation, enhancement, maintenance, and support towards successful application administration and end-user success. Provides technical advice and support to ensure an application's reliability, functionality and value in the district. Implements product strategy that supports business requirements, adopts industry best practices and maximizes value and engagement of end-users.

What you will do

Supports the product through its lifecycle by advising in planning sessions, engaging in testing and implementation, resolving escalated issues and taking ownership in other complex support needs.
Assists the Product manager and other stakeholders in developing and executing standards, procedures and processes to continually improve the effectiveness and efficiency of the assigned product.
Collaborate with the business analysts and other technical teams and stakeholders to manage and implement changes to functional requirement documents.
Analyze application roadmap, trends and organizational needs. Works with product manager and specialists to help develop a strategy to resolve current issues and mitigate organizational risk.
As the subject matter expert for the assigned product(s), advise the product manager, other leadership and stakeholders in ways to mitigate risk and make improvements for the assigned product.
As the subject matter expert for the assigned product(s), collaborate with the product manager and support the training team to ensure effective documentation, training resources and as needed, lead specialized training.
Assist the product manager in the application’s releases and updates, and the district’s start of school, end of year processing and other events as it relates to the application and product cycle.
Serve as technical mentor and resource for specialists and other members who may support the assigned product(s).

Education Qualifications

4 years of college or relevant experience Required

Experience Qualifications

4-6 years in a technical/analytical role Required

Skills and Abilities

Strong analytical and troubleshooting skills.
Understanding of enterprise level applications and data systems.
Strong written and verbal communication skills; able to communicate effectively with technical and non-technical customers and stakeholders.
Collaborate with cross functional teams.
Adapt quickly to quickly changing requirements and conditions.

At Metro Nashville Public Schools, we use detailed academic, behavior and social-emotional data to ensure every student in the district is known and our staff makes a concerted effort to tune into students' interests, passions, learning styles and needs. We focus on creating and supporting rigorous, engaging and personalized learning experiences for all students to identify and eliminate inequities - so every student has a clear and achievable path to success marked by measurable goals.

Offering a range of program and opportunities, MNPS has options to fit every family's needs. Whether you are looking for advanced academics, visual and performing arts, special education services, English language support or STEAM (science, technology, engineering, arts and mathematics) educational programs, we offer the best choices to meet individual student needs - starting at Pre-K all the way through graduation.

Our Vision

Metro Nashville Public Schools will be established as the premier large school district in Tennessee and beyond by ensuring that every student is known.

Our Mission

We deliver a great public education to every student, every day.

Our Core Values

Core values drive and focus our collective commitments included in our mission and vision. These values reflect the principles that guide our internal conduct, as well as our relationships with the external community. Our core values are woven throughout our goals, high-level strategies, and performance measures.

Metropolitan Nashville Public Schools is an equal opportunity employer committed to promoting diversity, inclusion, and equal opportunities for all individuals. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity or expression, marital status, veteran status, sexual orientation, or any other characteristic protected by law. Metropolitan Nashville Public Schools is dedicated to creating an inclusive work environment that reflects the diversity of our global community. We strive to treat all employees and applicants with respect and fairness, and we make employment decisions based on merit, qualifications, and business needs. The American Disabilities Act (ADA) requires MNPS to provide adequate accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

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