Location: BMI Nashville

Duration: Summer 2026 / June 1 – July 30, 2026

Department: Affiliate Customer Service

Work Environment: This position is a hybrid role with expectations for 3 days onsite and 1 day remote.

POSITION SUMMARY: This internship supports the development of BMI affiliate customer support quality program by assisting with call evaluations, scoring, and research into potential automation tools. The intern will gain hands-on experience in customer operations, quality assurance, and technology evaluation. The role offers meaningful exposure to real affiliate interactions and insight into how performance and operational decisions are made withing a growing team.

FUNCTIONS OF THE JOB

Assist in creating and refining the call-quality scoring rubic.
Listen to customer calls and score them using the rubic.
Prepare individual quality scorecards for agents.
Research Auto-QA (automatic quality analysis) software options and document findings.
Participate in vendor demos and summarize key takeaways.
Support general quality and performance coaching tasks as needed
Regular attendance.
Other duties as assigned.
Support our BMI Core Values and cultivate a culture of diversity and inclusion.

POSITION QUALIFICATION REQUIREMENTS

Education: Must be enrolled in an accredited college or university as an undergraduate student. Must return to school in the Fall of 2026. Cumulative GPA of 3.0 or above.

Skills and Abilities:

Strong attention to detail
Clear written and communication skills
Ability to listen carefully and evaluate information objectively
Curiosity and willingness to learn new processes and tools
Basic research and comparison skills
Self-motivator; excited to learn and participate.
Preferred areas of study or interests: Business, Communications, Data Analytics, Psychology or related Social Sciences.

Why Join Us?

BMI is the nation’s largest performing rights organization, representing more than 1.4 million songwriters, composers and music publishers, and a repertoire of over 25 million musical works.

BROADCAST MUSIC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER:

All applicants will receive equal opportunity for employment without regard of race, color, sex, religion, nationality, age, sexual orientation, gender identity and/or expression, veteran’s or marital status, disability, or any other cultural factor.

Celebrating over 80 years of service to songwriters, composers, music publishers and businesses, BMI® is a global leader in music rights management, serving as an advocate for the value of music. BMI represents the public performance rights in over 25 million musical works created and owned by more than 1.4 million songwriters, composers, and music publishers. The Company negotiates music license agreements and distributes the fees it generates as royalties to its affiliated writers and publishers when their songs are performed in public. In 1939, BMI created a groundbreaking open-door policy becoming the only performing rights organization to welcome and represent the creators of blues, jazz, country, and American roots music. Today, the musical compositions in BMI’s repertoire, from chart toppers to perennial favorites, span all genres of music and are consistently among the most-performed hits of the year.

Learn more about this Employer on their Career Site

Affiliate Customer Service Internship