Customer Service Agent

Company Description

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Description

Job Summary

We are seeking a friendly, motivated, and sales-focused Customer Service Agent to engage with customers, understand their needs, and recommend products and services that best fit their interests. This role is ideal for individuals who enjoy helping people, building relationships, and achieving sales goals.

Responsibilities

• Welcome customers and create a positive, engaging experience.
• Present and explain products and services to prospective customers.
• Support promotional and sales initiatives to achieve team goals.
• Build strong customer relationships and encourage repeat business.
• Address customer questions and concerns while supporting purchasing decisions.
• Follow up with prospective and existing customers to support sales opportunities.
• Maintain accurate records of customer interactions and sales activities.
• Collaborate with team members to achieve customer engagement and sales goals.
• Participate in ongoing sales training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Confident, outgoing, and customer-focused personality.
• Goal-oriented and motivated to achieve results.
• Strong persuasion, relationship-building, and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and motivated to learn.
• Previous sales, customer service, retail, hospitality, promotions, or event experience is a plus but not required.

Additional Information

• Competitive Salary: $40,000 – $44,000 per year.
• Full-time career opportunity.
• Professional growth and advancement opportunities.
• Leadership and management skill development.
• Ongoing learning and professional development.
• Supportive and collaborative team environment.
• Opportunity to strengthen communication, problem-solving, and operational skills.
• Meaningful role within a growing organization.
• Opportunity to take on increased responsibilities as the company expands.