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PURPOSE OF THE JOBÂ
This position is responsible for assisting the Banking Center Manager (BCM) in the overall daily operations of the branch office to include assisting in the development of the branch’s financial objectives, delivering quality customer service and giving general operational guidance to the banking center staff. Â
MAIN DUTIES OF THE JOBÂ
GENERAL
- Assist the BCM in ensuring that the financial objectives and customer services standards of the branch are met
- Promote a network with internal support areas and develop a cohesive working partnership with other lines of business – mortgage, commercial, etc.
- Assist the BCM with developing routines to maximize opportunities to deepen customer relationships
- Assist BCM with staff management duties including but not limited to recruitment, coaching/development, vacation and time sheet approvals
- Assist BCM with planning, organizing and controlling banking center activities, operations and quality control
- Assist BCM in creating action plan to solve for branch inefficiencies Responsible for generating, maintaining and servicing profitable business and retail customer relationships
- Responsible for the daily operations of the assigned banking center and ensuring all customer issues are resolved in a timely manner
- Ensure regulatory compliance standards are met
- Conduct and provide reporting on banking center audits and security equipment testing
- Communicate important and appropriate information to staff members on a timely basis
- Accountable for maximizing customer satisfaction and ensuring quality service standard are consistently delivered by staff
- Ensure adherence to Home Bank’s policies and procedures by all staff
- Demonstrate an understanding of the banking center’s overall performance
- Maintains a working knowledge of deposit and lending products and services offered by the bank with the ability to utilize systems in place for opening deposit accounts, processing loans, performing maintenance, and enrolling customers in various services
- Provide and maintain a professional, business-like atmosphere within the banking center
- Performs other duties as required or assigned by leadership
STAFF DEVELOPMENT
- Establish an environment in which all branch employees work as a team to meet or exceed branch goals
- Ensure all branch employees follow policy and procedures and operate within the guidelines of Home Bank
- Assist BCM in coaching staff members on effective sales and service techniques by coaching to behaviors in the HOME referral/sales models to identify financial needs and promote the continued development of employees
- Assist BCM in holding staff accountable for follow through on development and action plans, as necessary
- Assist BCM with completion and delivery of performance evaluations as required by Home BankÂ
WHAT WILL YOU NEED TO SUCCEEDÂ
- High School diploma or equivalent
- Three years or more of banking experience; previous teller, platform banker and lending experience highly preferred
- Good analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation
- Ability to work expected Banking Center hours of operation including some Saturday (based on Market and location)
- Be self-directed/motivated with the ability work independently or as part of a team with little to no direct supervision
- Strong knowledge of daily branch, vault and ATM operations
- Receive and maintain a NMLS certification
 HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYERÂ
GOOD CREDIT IS A MUSTÂ
CREDIT REPORT IS REQUIRED FOR EMPLOYMENTÂ
Learn more about this Employer on their Career Site
