Lead Switch/Transport Technician

• Provide advanced analysis and troubleshooting of problems/issues report by the NOC. Escalate to the next level of authority in a timely manner while consistently addressing matters at hand

• Lead all projects to completion and provide staff with technical support

• Track materials and status of projects as required and report to Manager and Corporate Engineering 

• Ability to work individually and with a team in a stressful and demanding work environment

• Complete all software upgrades as needed and required

• Create and maintain appropriate technical documentation including necessary procedures for Change Management 

• Support the 401 Data Center, Network Technicians, Hosted Voice, Network Designs needs

• Responsible for transport gear at all cell sites in the market

• Interpret analyze and execute corporate engineering designs

• Work closely with corporate engineering, IPD, other markets, and manufacturers of engineers to assist in designing circuits and resolve complex technical issues.

• All Market Metaswitch - LD Switch (PA Market Only)

• Aid in the training of local team members to get up to speed in Transport systems (Ciena & Cisco platforms, local Metaswitch, Fujitsu, HOVO etc)

What You Bring to the Table:

• Education: High school diploma or equivalent

• Experience: 3-5 Years as a Telecommunication Technician

• Willing to work after hours for maintenance windows and outages as needed 

• Participate in an on-call rotation 

• Requires sufficient emotional stability to work effectively under stressful conditions 

• Customer Service

• Aptitude to learn new skills 

• Teamwork

• Flexible

• Organized 

• Time Management

• Travel to various hubs, towers, offices, and customer location within our footprint

• Strong knowledge of fiber types, optical transceivers, OTDR, light meters, and scopes 

• Ciena 6500 DWDM, Optical Transport Network (OTN), and Ethernet 

• Provisioning, troubleshooting, and maintenance 

• Enterprise Network equipment Ciena 3924, Cisco ASR920,5501, Juniper, Meraki WAP

• Electrical knowledge AC/DC, batteries, and UPS 

• Ability to delegate work and coordinate with contractors/electricians

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match

• Insurance options including: medical, dental, vision, life and STD insurance

• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization

• Floating Holiday: 40 hours per year

• Paid Holidays: 7 days per year

• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws

• Tuition reimbursement program

• Employee discount program

*Benefits listed above are for regular full-time position

Base Salary: The base pay in Pennsylvania for this position is $31.40 - $55.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and may not be applicable to other locations.

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.  Discrimination of any kind has no place here.  We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

About Astound:

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.  We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.