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Customer Service Specialist
Needham Heights, MA | Full-Time | Monday–Friday 8:00 AM – 4:30 PM
In-Person (Hybrid possible after 90 days)
$27.00–$31.00/hour (based on experience)
Love solving problems and keeping things moving? We’re hiring a Customer Service Specialist with energy, organization, and a “get it done” attitude. You’ll be the voice our customers hear and the behind-the-scenes hero managing service calls, schedules, and updates, keeping everything running smoothly. We’ll appreciate you for it!
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What You’ll Be Doing (A Day in the Life)
You’ll never have the same day twice, but here’s what your day will usually include:
• Answering service calls with enthusiasm and professionalism
• Creating accurate service requests and managing details
• Helping customers with questions and resolving issues
• Acting quickly on urgent tasks and troubleshooting when needed
• Communicating with techs on scheduling and updates
• Providing clear quotes for services and costs
• Pitching in wherever needed to keep things running smoothly
• Assisting with tasks like preparing invoices with proper pricing and details
• Creating accurate service requests and managing details
• Helping customers with questions and resolving issues
• Acting quickly on urgent tasks and troubleshooting when needed
• Communicating with techs on scheduling and updates
• Providing clear quotes for services and costs
• Pitching in wherever needed to keep things running smoothly
• Assisting with tasks like preparing invoices with proper pricing and details
You’ll Crush This Role If You’re…
• Detail-oriented and highly organized
• Comfortable with Microsoft Office (Word, Outlook, Excel)
• Skilled at multitasking and staying calm under pressure
• Able to work independently and thrive in a team
• Self-motivated, quick to learn, and adaptable in a fast-paced setting
• Experience with third-party billing and ERP software (preferred)
• Comfortable with Microsoft Office (Word, Outlook, Excel)
• Skilled at multitasking and staying calm under pressure
• Able to work independently and thrive in a team
• Self-motivated, quick to learn, and adaptable in a fast-paced setting
• Experience with third-party billing and ERP software (preferred)
The Physical Stuff (Nothing Wild)Â
• Mostly office-based work
• Occasional light lifting of office supplies or boxes
• A mix of sitting, standing, and walking throughout the day
• Using computers, phones, and standard office equipment
• Occasional light lifting of office supplies or boxes
• A mix of sitting, standing, and walking throughout the day
• Using computers, phones, and standard office equipment
Also required
- Successful completion of drug screen and criminal background check
- Must be at least 18 years old
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What’s in It for You
- Medical, dental, vision, life, and disability insurance
- 401(k) program
- Paid time off (PTO) and sick leave
- Town Shares program, which allows you to share in the long-term financial success of our company as you grow with us.Â
- A team that works hard, laughs often, and supports each other
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Ready to Join the Fun?
If you’re the kind of person who loves helping customers, keeping things organized, and being part of a team that enjoys working together, apply today.
We can’t wait to meet you.
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Ace Service Co. is an equal-opportunity employer.
Ace Service Company, a division of Restaurant Equipment Service Group LLC, an Unlimited Service Group Company.Â
"All Unique, All United."Â
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Learn more about this Employer on their Career Site
