Customer Service Representative

Do you want to work for a World Class Artist Materials Manufacturer?

Leave “corporate” behind and unlock your passion for ingenuity in a mission based, creative culture where doing well and doing good are one in the same.  Golden Artist Colors is a world class art materials manufacturer bridging creative communities and inspiring global change through the arts.  We do this by building our world class brands of professional artist paints, and by supporting the arts with partners who share our values and mission. 

Who are we?

Golden Artist Colors is a manufacturer of art materials revered across the globe by professional and aspiring artists.  Employee owned and based in Central NY, the company’s mission is to grow a sustainable company dedicated to creating and sharing the most imaginative and innovative tools of color, line, and texture for inspiring those who turn their vision into reality. We prize the opportunity to support community engagement by employing the best employees dedicated to safety, quality, and long-term service. 

Our portfolio includes the well-established GOLDEN Artist Acrylics brand, which has set the standard for professional quality acrylic paints since 1980. We also have the Williamsburg Artist Oils brand, which was acquired in 2010. QoR Artist Watercolors were created by GOLDEN in 2014, and, most recently PanPastel Artist Pastels and Sofft Tools were acquired by GOLDEN in 2022. Our portfolio also includes Golden Paintworks, a division focused on specialty architectural products. 

Position Title:            Customer Service Representative                  

Department:              Customer Service

Supervisor:                Customer Service Supervisor

Location:                    New Berlin

Responsibilities:       

Ensure customers receive the best sales service possible through effective processing of orders, and communications and planning with other functional departments.  Serve as the customers advocate in accordance with company values, constructs, and policies.  Develop and maintain relationships with all customers as part of the corporate goal of customer intimacy.  

Requirements:

Education Required:

AAS or AS Degree in Business Administration or Business Office Management

Experience Desired:

How much:

3-5 years

Type experience:

Experience in a customer centric sales service environment

Our extensive benefits package includes:
 

• Employee Stock Ownership Plan (ESOP).  
• Medical, Dental, and Vision Insurance
• 401(k) with Employer match
• No-cost Life Insurance and Long-Term Disability Benefits
• Paid Holidays and Time Off
• Quarterly bonus for the purpose of distributing to employees a share of profits as additional remuneration over and above regular wages or salaries. 
• Wellness Reimbursement Program
• Continuing Education Reimbursement
• Child Care Reimbursement
• Paid Community Service Hours 
• Employee Discount on Product
• Employee assistance program
• Referral Bonus program
   
   

EEO: Golden Artist Colors is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.